Experienced Bilingual Licensed Customer Service Representative – Insurance Policy Support and Customer Experience

At arenaflex, we're revolutionizing the car insurance industry by using predictive models and real-time driving data to create fair and equitable policies. Our mission is to eliminate biased and discriminatory factors, such as credit scores, zip codes, and job titles, from the equation. We're a business with a purpose, and we're committed to giving back and being a force for good in the world.

About arenaflex

arenaflex is a leading innovator in the car insurance industry, backed by top-tier VCs, institutional investors, and reinsurers who share our vision of creating a more just and equitable financial system. We're dedicated to uplifting the communities impacted by systemic injustice and driving positive change in the world. Our community, Members, and team are at the heart of everything we do, and we're looking for like-minded individuals to join our dynamic and diverse team.

The Role

As a licensed Customer Service Representative on arenaflex's Support team, you'll be joining a group of mission-driven, service, and insurance professionals who are passionate about delivering exceptional customer experiences. You'll be handling customer inquiries and helping policyholders with their policy needs by answering questions regarding quotes, coverage, rates, billing issues, and general policy reviews. You'll be delighting customers over the phone or via chat, collaborating with other Reps and Specialists, and assisting with ad-hoc projects and duties.

Responsibilities

* Handle calls and chats with customers to resolve their queries and concerns

• Process policy endorsements, billing requests, track, and follow-up on outstanding items
• Communicate with team members and escalate items and issues when appropriate
• Collaborate with other Reps and Specialists to ensure seamless customer experiences
• Assist with ad-hoc projects and duties as needed
• Provide exceptional customer service and support to arenaflex's Members

Qualifications

* Active Property & Casualty license

• 3 or more years of Property & Casualty insurance experience
• Strong verbal and written communication skills and ability to provide and accept constructive feedback
• Insurance policy support, rating, or policy lifecycle experience
• Knowledge of underwriting guidelines is helpful
• Attention to detail and strong personal time management skills
• Ability to work independently and remotely
• Excellent computer and software skills (Google Suite, Slack, Zendesk, etc.)
• Bilingual language skills (English and Spanish) are a plus

Essential Skills and Competencies

* Strong customer service skills and ability to resolve customer complaints

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Excellent computer and software skills
• Strong attention to detail and organizational skills

Career Growth Opportunities and Learning Benefits

* Opportunities for professional growth and development in a dynamic and innovative company

• Collaborative and supportive work environment with a team of mission-driven professionals
• Ongoing training and development programs to enhance your skills and knowledge
• Flexible work arrangements to support work-life balance
• Opportunities to contribute to arenaflex's mission and values

Work Environment and Company Culture

* arenaflex is a remote-friendly company that values flexibility and work-life balance

• Our team is diverse, inclusive, and passionate about creating a positive impact in the world
• We prioritize employee well-being and offer a range of benefits and perks to support your physical and mental health
• Our company culture is built on collaboration, innovation, and a commitment to excellence

Compensation, Perks, and Benefits

* Hourly rate: $24.04 - $25.00

• Employee Stock Options
• Health, dental, and several ancillary benefits to choose from
• Matching 401K
• Flexible PTO
• Fourteen Weeks Paid Family Leave

How to Apply

If you're a motivated and customer-focused individual who is passionate about creating a positive impact in the world, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job