Experienced Work-from-Home Customer Service Representative – Delivering Exceptional Experiences for arenaflex Customers

About arenaflex

arenaflex is a leading retail and media company that comprises six iconic brands – arenaflex, arenaflex, arenaflex, arenaflex, arenaflex, and arenaflex – all dedicated to providing a more human way to shop. arenaflex is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming, and social platforms.

The Opportunity

As an arenaflex Work-from-Home Customer Service Representative, you will be the face of our company, delivering exceptional experiences for our customers. You will be responsible for answering inbound customer calls, problem-solving to assist our customers with their orders and accounts, and providing personalized support to ensure customer satisfaction.

About arenaflex Customer Service

arenaflex Customer Service is a team of dedicated professionals who are passionate about delivering exceptional customer experiences. We are a part of arenaflex's Cornerstone Services, which offers expertise and corporate support across the four arenaflex brands. Our shared services include IT, digital commerce, customer care, and distribution.

Who We Are Looking For

We are seeking experienced customer service professionals who are passionate about delivering exceptional customer experiences. As a Work-from-Home Customer Service Representative, you will be responsible for handling a high volume of inbound customer inquiries, offering additional products on each customer interaction, and assisting customers with questions while personalizing the experience for each caller.

Your Impact

• Busy day handling a high volume of inbound customer inquiries
• Offer additional products on each customer interaction
• Assist customers with questions while personalizing the experience for each caller
• Calls may include confirming refunds, taking payments, placing orders, and analyzing account data
• Opportunity for advancement and upward mobility across the entire arenaflex family of brands
• Report to an assigned Customer Service Supervisor

What You Bring

To be successful in this role, you will need to possess the following skills and qualifications:

• Problem-solving and de-escalation skills to handle unique situations while sustaining a high-paced call volume
• Ability to learn and work in a virtual environment with a set schedule and structured day
• Excellent communication skills to interact with a variety of customer styles, peers, and leaders
• Ability to navigate multiple systems and screens while assisting customers
• Ability to sit for long periods of time
• Follow arenaflex computer system requirements
• Troubleshoot own technical problems (in partnership with IT when needed)
• Available to work weekends, holidays, and additional hours

Compensation and Benefits

We offer a competitive compensation package, including:

• Starting rate of $15.00/hour
• $1.00/hour additional for any hours worked 6pm-6am
• $1.00 for every hour worked 12:00am Saturday -11:59pm on Sunday

Training and Development

We provide comprehensive training and development opportunities to ensure your success in this role. Our 8-week training program includes:

• Monday – Friday training schedule
• 8:00 am – 2:00 pm ET or 3:00 pm – 8:00 pm ET training sessions

System Requirements

To work from home, you will need to meet the following system requirements:

• Self-provided computer or laptop with a Microsoft Windows operating system, Windows 10 or newer, and no more than three years old
• Headset compatible with arenaflex specifications (arenaflex reimburses $75 for headset)
• High-speed internet connection (satellite, broadband, wireless, or dial-up services are not an option)
• Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported
• Webcam and ability to appear on camera for meetings and trainings

Application Process

Our application process is candidate-led. Each notification for the next step will be sent to the email address you provide. The application process includes:

• Complete Application
• Complete skills assessment on mobile device or computer
• Self-schedule interview
• Complete interview

Join arenaflex

Join us as we enrich life's everyday moments – including yours. Apply today and become a part of our arenaflex community, where intentional connections matter and a company committed to diversity, equity, and inclusion. We offer a comprehensive Total Rewards package, including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts, and much more.

About arenaflex Culture

arenaflex is a company that values diversity, equity, and inclusion. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, arenaflex is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance.

Apply Now

Click Apply and log in with your existing account or create an account. This will allow you to check the status of your application at any time and receive the most up-to-date communications from our Talent Acquisition team.