Experienced Virtual Customer Care Representative – Community Management and Customer Relations

At arenaflex, we're dedicated to making an impact and creating an extraordinary experience for our Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service. As a leading homebuilder, we've been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States. We're now seeking an experienced Virtual Customer Care Representative to join our team and help us deliver exceptional customer experiences.

About arenaflex

arenaflex is a nation's leading homebuilder, committed to fostering a culture of opportunity and growth for our Associates throughout their career. We believe in investing in our people, empowering them to thrive both personally and professionally. Our comprehensive array of benefits is designed to enhance their well-being and professional growth, including robust health insurance plans, a 401(k) Retirement Plan, and Education Assistance Program.

Your Role on the Team

As a Virtual Customer Care Representative, you'll be responsible for managing and overseeing homes under warranty in assigned community(s). You'll promote, facilitate, and foster positive working relationships with customers and trade partners, exercising sound judgment and discretion when working with homeowners and trade partners. Your key responsibilities will include:

• Promoting, facilitating, and fostering positive working relationships with Lennar customers and trade partners
• Regularly exercising sound judgment and discretion when working with homeowners and trade partners
• Managing daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations
• Approving trade partner invoices upon satisfactory completion of the job, not to exceed $1,250
• Proactively remedying any trade partner scheduling, communication, or payment related issues
• Ability to understand manufacturer recommendations for use and application of their products
• Supervising and/or conducting pre-closing meetings, Demonstrations, Celebrations, and 30-day post-close visits
• Reviewing and certifying the completion of each home within their community
• Managing, supervising, and directing all aspects of customer relations for an assigned community
• Conducting field meetings with trade partners, construction staff, and sales staff as needed
• Being an expert in the community and surrounding area, including knowledge of HOA fees and rules, schools, restaurants, shopping, etc.
• Supervising, reviewing, and resolving the condition of their community, including entry features, road and pond maintenance, common areas, model centers, and signage

Requirements

* High School Diploma or equivalent required, or equivalent work experience

• Bachelor's degree in a related field preferred
• Minimum 3 years of experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder
• Valid Driver's License with a good driving record
• Valid auto insurance coverage
• Advanced knowledge of scheduling, budgeting, and document management
• Ability to read and interpret blueprints
• Computer literacy and proficiency in MS Office products (Word and Excel)
• Excellent follow-up, communication (written and verbal), and time management skills

Work Environment and Company Culture

As a Virtual Customer Care Representative, you'll work in a fast-paced environment, interacting with various division personnel, outside agencies, business partners, consultants, and homeowners. You'll be required to work in excess of eight hours per day, operate a motor vehicle, climb stairs/ladders, bend, stoop, reach, lift, move, and/or carry equipment that may be in excess of 50 pounds. You'll also be required to sit at a computer monitor for extended periods of time to complete paperwork, meet with building partners, and receive/return phone messages.

Life at arenaflex

At arenaflex, we're committed to fostering a supportive and enriching environment for our Associates. We offer a comprehensive array of benefits designed to enhance their well-being and professional growth, including:

• Robust health insurance plans, including Medical, Dental, and Vision coverage
• A 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%
• Paid Parental Leave and an Associate Assistance Plan
• An Education Assistance Program and up to $30,000 in Adoption Assistance
• Up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies
• A New Hire Referral Bonus Program and significant Home Purchase Discounts
• Unique opportunities such as the Everyone's Included Day

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our people, empowering them to thrive both personally and professionally. We offer a range of career growth opportunities and learning benefits, including:

• Professional development programs and training sessions
• Mentorship and coaching opportunities
• Opportunities for advancement and career growth
• Access to industry-leading tools and technologies
• A culture of innovation and continuous improvement

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary, benefits, and perks. Our compensation package includes:

• A salary that reflects your experience and qualifications
• A comprehensive benefits package, including health insurance, retirement plans, and paid time off
• Perks and benefits, including a New Hire Referral Bonus Program and significant Home Purchase Discounts

How to Apply

If you're a motivated and experienced Virtual Customer Care Representative looking for a new challenge, we encourage you to apply for this role. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We're committed to creating a diverse and inclusive work environment that reflects the communities we serve. Apply for this job