Experienced LiveChat Agent – Marketing and Customer Support

At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a leading provider of modular buildings and remote workforce housing solutions, we're committed to delivering exceptional experiences that exceed our customers' expectations. Our team is passionate about creating a better way, and we're looking for a talented LiveChat Agent to join our marketing team and help us achieve our goals.

About arenaflex

arenaflex is a dynamic and innovative company that owns and operates a portfolio of businesses specializing in modular buildings and remote workforce housing solutions. We're dedicated to providing differentiated solutions that meet the unique needs of our customers. Our team is driven by a clear strategic vision, measurable objectives, and a culture of accountability and data-based decision-making. We're committed to delivering top decile performance, results, and a fun work environment.

Our Culture

At arenaflex, we believe in creating a better way for our customers, employees, and communities. We're a values-driven organization that prioritizes collaboration, safety, and customer satisfaction. We offer careers, not jobs, and strive to create an environment where the best people come to work and feel rewarded for their contributions. We're a team of the best and brightest in the industry, and we're committed to supporting our employees as they pursue their interests and passions.

Job Summary

We're seeking an experienced LiveChat Agent to join our marketing team and help us connect with our website visitors through live chat. As a LiveChat Agent, you'll be the first point of contact for new leads, and you'll play a critical role in validating and prequalifying leads as they come in. You'll have the opportunity to work with our sales team and key marketing team members to drive business results and improve our customer journey.

Key Responsibilities

* Real-time live chat with customers who are visiting our websites

• Enter marketing qualified leads into Salesforce.com
• Transition Qualified leads to Sales Managers as Salesforce.com Opportunities
• Become an expert in the live chat platform
• Develop a deep understanding of our products and services
• Stay informed on arenaflex's product features, promotions, and FAQs
• Create canned responses and enhance tagging system in live chat platform
• Enhance training and best practices documentation
• Develop and communicate ideas for improvement in our customer journey
• Monitor KPIs: response time, customer satisfaction, volume/schedule, etc.
• Collaborate with sales team and key marketing team members, related to leads and live chat
• Perform other assigned tasks

Qualifications

* Commercial modular construction industry experience preferred

• Live chat, B2B Telemarketing or sales experience is preferred
• Salesforce.com experience preferred
• Excellent verbal and written communication skills
• Keen ability to multitask and prioritize
• Organized with attention to detail
• Customer service oriented
• Empathy and patience in dealing with various customer inquiries
• Self-motivated and self-starter with strong work ethic and integrity
• Tactful and inquisitive
• Proficient in MS Office
• Minimum accurate typing speed of 50 wpm

What We Offer

* Base salary commensurate with experience and industry standards

• Full benefit package including health plan, 401K, paid vacation, education reimbursement
• Limited travel requirement (up to 10%)
• Opportunity to work with a dynamic and innovative company
• Collaborative and supportive work environment
• Professional development and growth opportunities

Why Join arenaflex?

* We're a team of the best and brightest in the industry

• We're committed to creating a better way for our customers, employees, and communities
• We offer careers, not jobs, and strive to create an environment where the best people come to work and feel rewarded for their contributions
• We're a values-driven organization that prioritizes collaboration, safety, and customer satisfaction
• We're committed to supporting our employees as they pursue their interests and passions

How to Apply

If you're a motivated and customer-focused individual who is passionate about creating a better way, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive environment where all employees feel valued, respected, and supported. We're pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability or any other legally-protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process.

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