Experienced Remote Customer Support Specialist - Marketplace Department at arenaflex

Job Summary:

Join arenaflex, a leading online marketplace, as a Remote Customer Support Specialist - Marketplace Department. As a key member of our team, you will be responsible for providing exceptional customer service to our valued customers via email, phone, and other channels. If you're passionate about delivering outstanding customer experiences, have excellent communication skills, and are comfortable working in a fast-paced remote environment, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a dynamic online marketplace that connects customers with a wide range of products and services. Our mission is to provide an exceptional shopping experience, and we're committed to building long-term relationships with our customers. As a Remote Customer Support Specialist, you will play a vital role in achieving this mission by providing timely, accurate, and friendly support to our customers.

Job Responsibilities:

As a Remote Customer Support Specialist - Marketplace Department, you will be responsible for:

• Handling incoming customer inquiries and issues via email, phone, and other channels, providing solutions to customers on the first attempt.
• Demonstrating empathy and presenting arenaflex in a positive light at all times.
• Preventing customer returns and ensuring customer retention by reasonable negotiations and providing solutions that benefit both the company and the customer.
• Contacting customers via phone when possible to resolve inquiries and issues in a timely manner.
• Partnering with management on escalated customer and product issues, identifying trends that may affect customer satisfaction levels, and consistently communicating them to management in measurable terms.
• Providing proactive, consistent follow-up to all customer inquiries, responding and replying to every customer email upon receipt.
• Documenting a complete summary of the customer's inquiry, actions taken, and expectations set forth on the respective order.
• Maintaining standards set forth by the company QA program, providing the highest quality of service while demonstrating improvements when necessary, determined by the QA team and management.
• Taking on the Customer Support Specialist role for the Email team as needed.
• Performing other duties as assigned.

Requirements:

To be successful in this role, you will need:

• A minimum of 1 year of customer service, administrative, or retail background, with call center experience a plus.
• Excellent verbal and written communication skills in English, with the ability to articulate details to customers in a professional and calm manner.
• Computer literacy, with the ability to navigate through programs and windows.
• Excellent typing and data entry skills.
• The ability to multi-task, such as talking on the phone and typing notes at the same time.
• Effective problem-solving skills.
• A low error rate as an email specialist.
• The ability to meet minimum required interactions of 80+ per day.
• Availability to work Saturdays and Sundays, with regular job attendance required in accordance with a regular schedule established for the position by the supervisor.

Internet Connectivity Guidelines:

As a condition of employment, employees must provide and maintain a High-Speed Internet connection that meets arenaflex's Internet Department requirements at all times to maintain employment. Employees who are unable to provide and maintain required internet service that meets our specifications may be terminated from their employment at arenaflex.

• Must maintain a dedicated business-class internet connection.
• Cable connection is required and must be high-speed business-class internet.
• If available, request a dynamic modem for cable.
• Speeds of at least 15 Mbps down/5 Mbps up are required.
• Cable modem or DSL router must be provided by the carrier.
• Cable modem must be set up in bridge mode.
• DSL router firewall must be disabled.
• Wi-Fi, firewall, and ALG must be disabled from the dedicated business-class internet connection.

Equipment:

arenaflex will supply you with the following hardware:

• Modem
• Wyse terminal (computer)
• Monitor
• Phone and headset
• Other miscellaneous equipment

Equal Employment Opportunity:

arenaflex is an Equal Employment Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States; however, we are not able to sponsor visas for this role.

How to Apply:

If you're passionate about delivering exceptional customer experiences and have the skills and qualifications we're looking for, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application. Apply Job! Apply for this job