Customer Operations Specialist (Remote) – Aerial Patrol Services

At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a Customer Operations Specialist, you'll play a vital role in ensuring our customers receive the highest level of satisfaction, while working collaboratively with our operations team to drive service delivery excellence. If you're passionate about customer service, operations, and technology, we encourage you to join our team and contribute to our mission of providing world-class aerial patrol services to the oil and gas industry.

About arenaflex

arenaflex is a leading provider of aerial patrol services, founded in 1987 and operating from Skywest Airport, South of Midland, Texas. For over three decades, we've been serving our customers with a customer service-oriented culture that has earned us long-term relationships with oil and gas companies of all sizes. Our team operates over 50 aircraft, and we're committed to maintaining the highest standards of service delivery, safety, and customer satisfaction.

Key Responsibilities

As a Customer Operations Specialist, you'll be responsible for the following key duties:

• Assisting in the operation of the arenaflex Operations Desk: You'll serve as a critical command and control center, providing primary liaison support between pilots and our valued customers. This role requires excellent communication skills, attention to detail, and the ability to work under pressure.
• Data Input, Tracking, and Analysis: You'll be responsible for inputting, tracking, and analyzing data related to reports received from pilots and customer interactions. This will involve using arenaflex's proprietary software, Garmin products, and Google Earth to generate reports and insights that inform our operations.
• Customer Communication: You'll directly communicate with customers, leaving a lasting positive impression for arenaflex. This will involve responding to customer inquiries, resolving issues, and providing exceptional customer service.
• Report Generation: You'll generate customer reports indicating services provided and results of inspections. This will involve using arenaflex's proprietary software and other tools to create accurate and informative reports.
• Data Analysis and Insights: You'll solidify hard data from a number of vague clues, providing actionable insights that inform our operations and drive business decisions.

Additional Responsibilities

As a Customer Operations Specialist, you may also be involved in the following additional responsibilities:

• Daily Flying Schedule Generation: You'll assist with generating the daily flying schedule and associated mission products using arenaflex's proprietary software, Garmin products, and Google Earth.
• Maintenance Coordination: You'll assist in coordinating with maintenance to understand aircraft availability and its impact on flight operations.
• Performance Expectations: You'll communicate expectations of performance to pilots prior to mission execution.
• General Projects: You'll assist with general projects relating to the overall business as a critical member of a very small management team.
• Customer Onboarding: You'll coordinate with the President to onboard new customers and integrate requested work with existing operations.

Requirements

To succeed in this role, you'll need:

• Customer Service Orientation: A passion for delivering exceptional customer experiences and a customer service-oriented mindset.
• Excellent Communication Skills: Strong verbal communication skills, with the ability to communicate effectively with customers, pilots, and other stakeholders.
• Self-Motivation: The ability to work independently and as part of a team, with a high level of self-motivation and a willingness to take initiative.
• Computer Skills: Proficiency in Microsoft Office suite, Google Earth, and other relevant software applications.
• Full Weekend Availability: A flexible schedule that includes full weekend availability, with a 5-day work week.

Benefits

As a Customer Operations Specialist at arenaflex, you'll enjoy a range of benefits, including:

• Healthcare: Comprehensive healthcare coverage for you and your family.
• Sick Pay: Five days of paid sick leave per year.
• Vacation Time: 20 paid vacation days per year.
• Casual Dress Code: A relaxed dress code that includes jeans and other casual attire.
• Flexible Work Schedule: A flexible work schedule that includes full weekend availability.

Why Join arenaflex?

At arenaflex, we're committed to creating a work environment that's collaborative, innovative, and fun. We believe in investing in our employees' growth and development, and we offer a range of opportunities for career advancement and professional development. If you're passionate about customer service, operations, and technology, and you're looking for a challenging and rewarding role, we encourage you to apply for this position.

How to Apply

If you're interested in joining our team as a Customer Operations Specialist, please submit your application through our website. We look forward to hearing from you! Apply for this job