Experienced Licensed Customer Care Advocate – Pet Insurance & Wellness Expert

At arenaflex, we're dedicated to providing top-notch care to the furry friends we love unconditionally. As a Licensed Customer Care Advocate, you'll play a vital role in helping pet parents protect their beloved companions with our innovative insurance and non-insurance products. If you're passionate about animals, have a knack for building strong relationships, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a pioneering force in the pet care industry, committed to revolutionizing the way we approach animal health and wellness. With a mission to prevent future health risks and ensure access to gold-standard veterinary medicine, we're on a mission to make a significant impact. Our goal is to enable $1/2B in life-extending and life-saving treatment over the next five years, and we need talented individuals like you to join our team.

Key Responsibilities

As a Licensed Customer Care Advocate, you'll be responsible for:

• Providing exceptional customer service to pet parents via phone, email, text, chat, social media, and other communication channels
• Helping customers understand our insurance and non-insurance products, and how they can protect their furry companions
• Building and strengthening customer relationships using effective communication, keen listening skills, and empathy
• Navigating multiple platforms to provide a complete and integrated response to customer inquiries
• Utilizing productivity and task management tools like MS Office and G-Suite to stay organized and efficient
• Demonstrating expertise with ticketing software (Zendesk, Kustomer, Gladly, etc) to resolve customer issues effectively
• Embodying a roll-up-your-sleeves mentality and a proactive approach to problem-solving
• Maintaining meticulous attention to detail and strong prioritization abilities to handle multiple tasks effectively
• Embracing an entrepreneurial mindset, a genuine passion for pets, and excitement to work in a start-up environment

Essential Qualifications

To succeed in this role, you'll need:

• An active Property & Casualty Producer license
• Prior experience in a customer service role, preferably in a high-volume call center or veterinary clinic
• Proven ability to build and strengthen customer relationships using effective communication, keen listening skills, and empathy
• Strong experience navigating multiple platforms to provide a complete and integrated response to customer inquiries
• Proficiency with productivity and task management tools like MS Office and G-Suite
• In-depth familiarity with ticketing software (Zendesk, Kustomer, Gladly, etc)
• A roll-up-your-sleeves mentality and a proactive approach to problem-solving
• Meticulous attention to detail and strong prioritization abilities to handle multiple tasks effectively

Preferred Qualifications

While not required, the following qualifications would be a plus:

• Experience working in a start-up environment
• Familiarity with pet insurance and wellness products
• Strong knowledge of veterinary medicine and animal health
• Certification in customer service or a related field
• Experience with CRM software and other customer-facing tools

Skills and Competencies

To excel in this role, you'll need to possess:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities
• Proficiency in MS Office and G-Suite
• Familiarity with ticketing software (Zendesk, Kustomer, Gladly, etc)
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Passion for animals and a genuine interest in pet care and wellness

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Licensed Customer Care Advocate, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Mentorship and coaching from experienced team members
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture

Our offices are pet-friendly, and we offer a range of benefits and perks to support your well-being and happiness. As a member of our team, you'll enjoy:

• Comprehensive contributions to medical, dental, and vision for colleagues and dependents
• Generous PTO and Paid Holidays
• 401k with company match
• Stocked kitchens, team workouts, team outings, and much more!

Compensation and Benefits

We offer a competitive salary and benefits package, including:

• A comprehensive compensation package that reflects your skills and experience
• Opportunities for bonuses and incentives based on performance
• A range of benefits and perks to support your well-being and happiness

How to Apply

If you're passionate about animals, have a knack for building strong relationships, and thrive in a fast-paced environment, we want to hear from you! Apply now to join our team as a Licensed Customer Care Advocate and help us make a difference in the lives of pets and their owners. Apply Job! Apply for this job