Experienced Customer Care Coordinator – Delivering Exceptional Service and Building Long-Term Relationships

12445 Dumont Way, Littleton, Colorado 80125 arenaflex accepts applications on an ongoing basis.

About arenaflex

At arenaflex, we're passionate about providing personalized attention to our associates, fostering a culture of growth, and making our organization a great place to work. We're committed to developing our people, building proud and dynamic teams, and helping associates reach their personal and professional goals. Our focus on customer satisfaction and employee satisfaction has earned us a reputation as a leader in our industry.

Position Overview

As an Experienced Customer Care Coordinator at arenaflex, you'll play a vital role in delivering exceptional service to our customers, resolving their concerns in a timely and professional manner, and building long-term relationships. You'll serve as a liaison between branches and customers, providing and maintaining the highest level of customer service. If you're a customer service professional with a passion for problem-solving, communication, and teamwork, we encourage you to apply for this exciting opportunity.

Responsibilities

* Receives inbound and makes outbound calls to resolve routine customer concerns (e.g., service, billing, results) in a timely and professional manner. May deviate from routine procedures to diagnose root cause of more complex customer issues.

• Coordinates and resolves customer follow-up requests as a liaison between branches and customers to provide and maintain the highest level of customer service.
• Prioritizes open, overdue, and/or critical customer follow-up requests (CFRs) or customer concerns and escalates to management as needed.
• Reviews and responds to customer feedback collected through external sources. Compiles statistical data (e.g., net promoter scores, or NPS), identifies trends, and reports to management team.
• Makes contact with cancel request customers to retain business. Probes to identify root cause and uses approved customer save offers (e.g., discounts, service calls) to retain customer.
• May complete special projects to support branch operations and efficiency
• Enters and maintains customer data (e.g., contact information, service plan, billing information) into customer database accurately and timely.
• Researches customer database for account and service history and information to resolve customer concerns.
• Follows standard policies, procedures, and scripting when interacting with and resolving customer concerns to ensure quality outcomes.
• May assess customer needs for additional services and up-sell as appropriate.
• Identifies and communicates improvement opportunities or trends impacting the customer experience to management.
• May receive customers and vendors at assigned branch.

Education and Experience Requirements

* High school diploma/GED required. Associate's degree preferred.

• 2-3 years of customer service experience required
• Experience resolving escalated customer service issues required
• Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to:

• Sit, stand, and walk
• Use hands and arms to handle, feel, or reach
• Speak and hear
• Use close vision abilities

Occasionally required to:

• Lift or move up to 25 lbs
• Stoop, kneel, crouch, or crawl

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Noise level:

• Low to moderate

Adverse Conditions:

• Minimal

Ability to speak, read, and write fluently in English is required. You MUST BE physically located in the United States while performing this job.

arenaflex's Commitment to Diversity and Inclusion

arenaflex is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.

Compensation and Benefits

arenaflex offers a competitive salary range of $33,410.00 - $60,138.00, based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application. Apply Job! Apply for this job