Experienced Inbound Customer Support Representative – Residential Property Management
At arenaflex, we're not just a leader in the residential real estate industry and residential rental management business – we're a family. Our mid-sized team is comprised of top-producing, friendly, and positive individuals who are passionate about delivering exceptional service to our clients. With extensive experience in real estate development, finance, economic development, project management, leasing, and property management, our senior management and staff have in-depth knowledge of the Virginia market, contacts, and growth trends.
As an Experienced Inbound Customer Support Representative at arenaflex, you'll play a vital role in providing exceptional support to our property management division. You'll be the first point of contact for our tenants, answering phone calls, and prioritizing calls for our property managers to speak with both current and prospective residents. Your attention to detail and commitment to regulatory compliance will ensure that our company policies and procedures are upheld.
Job Summary:
We're seeking an experienced and motivated Inbound Customer Support Representative to join our dynamic team at arenaflex. As a key member of our property management division, you'll be responsible for:
Key Responsibilities:
- Live answer all inbound calls for our property management division during normal office hours.
- Pre-screening inbound calls based on motivation level and property details in an effort to schedule appointments.
- Fulfill tasks as requested by the Property Managers.
- Enter all calls are logged and routed to the appropriate team member.
Qualifications:
To succeed in this role, you'll need:
- Strong organizational and time management skills to prioritize multiple tasks and effectively execute each.
- Previous customer service experience, with telephone experience preferred.
- Self-motivation and a willingness to grow within the company.
- Personable and team player with experience in a fast-paced environment.
- Excellent communication skills to effectively interact with tenants, property managers, and other stakeholders.
Additional Information:
At arenaflex, we offer a unique work environment that values autonomy, teamwork, and growth opportunities. Our company provides:
- A place to come and excel at work without layers of corporate bureaucracy slowing you down.
- A medium-sized team where your contribution is truly appreciated by all involved.
- A friendly and positive team environment, free of drama and negativity.
- A stable and reliable business that will be around for a long time with numerous growth opportunities.
- Exposure to every facet of real estate, including the CEO, COO, and sales team.
- The freedom to make an immediate impact on our business through innovative solutions.
Career Growth Opportunities:
We're committed to helping our team members grow and develop their careers. As an Experienced Inbound Customer Support Representative at arenaflex, you'll have opportunities to:
- Develop your skills and knowledge in property management, customer service, and communication.
- Take on new challenges and responsibilities as you grow within the company.
- Collaborate with our senior management and staff to drive business growth and innovation.
Work Environment and Company Culture:
At arenaflex, we value a positive and supportive work environment. Our office is a place where you can come and be yourself, without fear of judgment or negativity. We believe in:
- Open communication and transparency.
- Collaboration and teamwork.
- Continuous learning and professional development.
- Work-life balance and flexibility.
Compensation, Perks, and Benefits:
We offer a competitive compensation package, including:
- A salary that reflects your experience and qualifications.
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
- Opportunities for professional development and career growth.
- A fun and supportive work environment.
How to Apply:
If you're a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. Please visit our website to learn more about our company culture and values, and to submit your application.
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