Experienced Part-Time Remote Customer Service Representative - Emergency Roadside Service

Join arenaflex, a leading provider of membership, travel, insurance, and financial services, as we continue to drive innovation and excellence in the industry. As a Part-Time Remote Customer Service Representative - Emergency Roadside Service, you will play a vital role in delivering exceptional customer experiences and helping our members navigate life's journey.

Job Type:

* Part-time

• Hourly
• Remote work opportunities

About arenaflex:

arenaflex is a dynamic organization that provides membership, travel, insurance, and financial services to over 14 million members and customers across 14 states and 2 U.S. territories. As a member of our team, you will be part of a diverse and inclusive environment that values innovation, customer satisfaction, and employee growth.

Primary Duties and Responsibilities:

* Respond to member/customer requests for emergency road service in a call center environment, providing superior customer service and resolving issues efficiently.

• Obtain information regarding type of service required, vehicle location, and type of problem, and provide basic information regarding Emergency Road Service benefits in accordance with the Customer Interaction Model.
• Perform geographical location spotting to determine potential service providers and communicate with contractors to provide information regarding member location, vehicle, and type of problem.
• Enter data into the D2000 database and document all relevant details, ensuring accurate and timely updates.
• Recognize, promote, and process membership sales opportunities, analyzing member accounts to determine additional products and services that benefit the member.
• Exceed performance metrics by following the detailed call intake process and efficiently working through calls in a timely fashion.

Key Responsibilities:

* Provide exceptional customer service during every member interaction, responding to a high volume of emergency road service requests in a call center environment.

• Respond to member needs with empathy and understanding while gathering information and providing solutions to get members back on the road.
• Analyze member accounts to determine additional products and services that benefit the member.
• Exceed performance metrics by following the detailed call intake process and efficiently working through calls in a timely fashion.

Training and Development:

* Full-time paid training beginning Thursday, March 20th, 2025.

• Hours during virtual training: Monday through Friday, 10:00 am - 6:30 pm EST/9:00 am - 5:30 pm CST.
• Part-time afternoon, evening, weekend shifts available after training, with flexibility to accommodate occasional schedule slides.

Compensation and Benefits:

* Earn $19.00 per hour with shift premium for evening periods and weekends.

• Performance-based incentives.
• $250 Perfect Attendance bonus after 90 days of incident-free attendance.
• Bi-lingual a plus - subsidy for bilingual skills (must be fluent in Spanish and English).
• Excellent and comprehensive benefits packages, including:

+ 401(k) match + Medical + Dental + Vision + PTO + Paid Holidays + Tuition Reimbursement + Corporate Incentive Program + Complimentary arenaflex membership + Employee Referral Bonus + Employee recognition program

Requirements:

* High school diploma or equivalent.

• Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing arenaflex products.
• 6 months of customer service experience, providing customers with service in a professional manner and de-escalating situations.
• Accurately inputting information into various fields using a PC keyboard.
• Navigating through a PC and/or automated processing system.
• Reading and comprehending various Customer Care service tools (manuals, work models, etc.).
• Performing mathematical calculations, including adding, subtracting, percentages, etc.

Preferred Qualifications:

* College-level coursework in Business, Marketing, Geography, or other related field and/or applicable professional/technical certification courses.

• Experience in a call center environment, remote work, customer service environment, promoting arenaflex products and services, and identifying and responding to customer needs through cross-selling and up-selling products.

Work Environment:

* Works in a temperature-controlled office environment.

• Irregular hours to include various shifts, weekends, and/or holidays.

Why Join arenaflex?

* Become a part of a dynamic organization that values innovation, customer satisfaction, and employee growth.

• Work in a diverse and inclusive environment that celebrates individuality and promotes teamwork.
• Enjoy a comprehensive benefits package, including competitive pay, performance-based incentives, and opportunities for professional development.
• Make a difference in the lives of our members by providing exceptional customer service and helping them navigate life's journey.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Visit our website at [www.arenaflex.com](http://www.arenaflex.com) to learn more about arenaflex and our commitment to excellence. Apply for this job