Experienced Full Stack Senior Customer Success Manager – Premium Beauty and Strategic Account Services

At arenaflex, we're on a mission to revolutionize the way we connect with our customers and drive business growth. As a Premium Beauty Senior Customer Success Manager, you'll play a critical role in shaping the future of our Strategic Account Services organization. If you're passionate about delivering exceptional customer experiences, driving business growth, and navigating ambiguity, we want to hear from you.

About arenaflex

arenaflex is a leading e-commerce company that's changing the way people shop and interact with brands. With a focus on innovation, customer satisfaction, and strategic partnerships, we're committed to creating a seamless and personalized experience for our customers. Our team is passionate about driving business growth, and we're looking for talented individuals like you to join our journey.

Job Summary

As a Premium Beauty Senior Customer Success Manager, you'll be responsible for driving business growth for our most influential Sellers on the Amazon Store. You'll work closely with Sellers to identify and execute new selection, merchandising, traffic, and conversion drivers, as well as operational improvement opportunities. Your expertise in client management, strategic planning, and data analysis will enable you to deliver customized insights and recommendations that drive business growth and customer satisfaction.

Key Responsibilities

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Business Growth

+ Identify, action, and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. + Analyze data and trends to identify, action, and/or influence long-term opportunities for your assigned portfolio of Sellers. + Act as a strategic and influential partner for your Sellers, proactively seeking out new opportunities and creating tailored solutions and recommendations. + Present compelling value propositions using a strategic and consultative approach. + Lead business strategy development and design long-term account plans, collaborating effectively with cross-functional teams and your Sellers.

Seller Relationship Management

+ Build effective working relationships with your Sellers, serving as a trusted advisor and business advocate. + Deliver timely, accurate, and professional operational support to all Sellers in your portfolio within a specified SLA. + Drive optimal program and Customer Success Manager satisfaction. + Liaise with other partner teams and coordinate cross-functionally to resolve Seller issues and questions quickly with high quality. + Play a "consultant" role with oversight of key strategic activities that are underway for the Seller, following up, escalating, and clearing blockers as appropriate across multiple organizations.

Program Process Excellence

+ Act as a thought leader in defining success criteria and understanding business needs of Sellers in an ever-changing business environment. + Improve team efficiency and optimize previously defined processes. + Manage initiatives, deliver critical solutions, improvements, and mechanisms by working independently across teams. + Assist with the definition and design of tools, standard operating procedures, and processes of Seller Services.

Essential Qualifications

* 4 years of professional experience in the Beauty industry with Buying, Merchandising, Planning, and/or relevant experience within Customer Success, Account Management, Management Consulting, and/or relevant experience in negotiating, nurturing, and growing customer relationships.

• Bachelor's degree or equivalent.
• Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.
• Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
• Ability to digest and manipulate large data sets by use of pivot tables, lookups, and compound formulas.
• Analytical problem-solving ability, using data analysis, reporting, and forecasting to guide business decisions.
• Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment.

Preferred Qualifications

* Experience in E-Commerce, Corporate Retail, Consulting, and/or B2B.

• Communication and presentation skills.
• Effective territory/account management.
• Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation.
• Understanding of retail math and formulas for the purpose of making business decisions.
• Experience using analytical, account management, and productivity tools including Oracle Business Intelligence, CRM tools like SalesForce, Tableau, and Microsoft Office Suites.
• Self-Starter: Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm.

What We Offer

* Competitive base pay ranging from $72,000/year in our lowest geographic market up to $154,000/year in our highest geographic market.

• Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package.
• Full range of medical, financial, and/or other benefits.
• Opportunity to work with a leading e-commerce company that's changing the way people shop and interact with brands.
• Collaborative and dynamic work environment with a team of passionate and talented individuals.
• Professional development opportunities to help you grow and succeed in your career.

How to Apply

If you're a motivated and results-driven individual who's passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you. Apply now to join our team and be part of arenaflex's journey to revolutionize the way we connect with our customers and drive business growth. Apply Job! Apply for this job