Experienced Business Support Manager – Terminal Activities at arenaflex

Job Summary:

Join arenaflex, a world-renowned leader in the entertainment industry, as a Business Support Manager – Terminal Activities. In this exciting role, you will play a vital part in ensuring a seamless and exceptional visitor experience for Disney Voyage Line excursions. As a key member of the Terminal Activities team, you will be responsible for managing the day-to-day operations, coordinating with external partners, and driving process improvements to enhance the overall visitor experience.

About arenaflex:

arenaflex is a global leader in the entertainment industry, known for its innovative approach to storytelling and customer experience. With a rich history of creating magical experiences for visitors from around the world, arenaflex continues to push the boundaries of what is possible. As a Business Support Manager – Terminal Activities, you will be part of a dynamic team that is passionate about delivering exceptional experiences and exceeding customer expectations.

Key Responsibilities:

* Participate in the development and implementation of embarkation framework improvements, issues, upgrades, and communication strategies for Terminal Activities and core partners.

• Ensure consistent improvement of operational processes to enhance Disney Voyage Line services both internally and externally.
• Drive new processes and initiatives to guarantee an ideal and precise completion.
• Maintain and update databases, such as Port Appearance Times, Daily Action Reports, and Quality Assurance Reviews, as well as report information for monthly summaries and on-demand requests.
• Support the Terminal Operations Manager with the Moderate process and citizenship questions and Cast Member advancement.
• Support agenda planning documentation for citizenship requirements.
• Play a vital role in creating content, teaching, and adjusting crowds regarding business mix program development and execution plans for the overall Disney Voyage Line activity.
• Recognize issues and resolve problems related to projects, content, and estimation to enhance project success.
• Maintain Terminal Activities documentation, including but not limited to working guides, forms, and Visitor embarkation insurance for accuracy and consistency.
• Schedule, Seat, and Record office meetings.
• Lead communication with partner regions, both internal and external, with any feedback as well as any operational updates or changes.
• Attend and support Terminal Activities in Port Canaveral, South Florida, and Outports.
• Occasionally support the Outport team by assisting with terminal/area launch tasks.
• Lead Quality Assurance Reviews and schedule Reviews for terminal activities.
• Collaborate with other divisions within Disney Voyage Line to ensure a consistent Visitor experience.
• Act as a liaison between Disney Voyage Line and all external vendor activities.
• Maintain a positive working relationship with external vendors participating in the daily port activity. This includes but is not limited to Custom and Border Protection Authorities, Port Power, Local Policing, Stevedores/Watchmen, Security, , and all Disney Voyage Line teams.

Essential Capabilities:

* Knowledge of voyage products, the journey business, and terminal activities

• Knowledge of internal and external connections and obligations as they relate to a journey terminal wharf activity; including but not limited to the following: Dock registration methods, Embarkation techniques, and Visitor transportation.
• Demonstrated strong knowledge of Microsoft 365 suite, including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint.
• Ability to manage multiple priorities in a fast-paced environment
• Shown strong Visitor service skills.
• Shown strong verbal and written communication skills
• Demonstrated strong logical, analytical, and critical thinking skills
• Travel industry experience
• Ability to work flexible hours, including weekends and holidays.
• Should have a valid passport, as this position may require international travel
• Ability to travel frequently to support terminal activity areas.
• Ability to lift 50 pounds, push luggage carts that may weigh over 500 pounds, and use equipment in a warehouse setting (crate stacking, crate jack)

Preferred Capabilities:

* Have over three years of voyage line dock activities or similar experience

• Disney Voyage Line Manager and Base knowledge, strategy, methods
• Microsoft PowerApps/Power Automate.
• Shown knowledge of Disney Voyage Line systems, including DXP, Seaware, and Fidelio
• Knowledge of migration strategy in regards to areas Disney Voyage Line sails from including but not limited to the US, Schengen region, Canada, Australia, and New Zealand.

What We Offer:

* Competitive salary of $26/hour

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Access to exclusive arenaflex events and experiences

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application through our website. We look forward to hearing from you! Apply Now! Apply for this job