Experienced National Customer Operations Manager – USA
At arenaflex, we're on a mission to refresh the world and make a difference. As a National Customer Operations Manager on our Inspire Account Team, you'll play a key role in driving beverage quality, revenue, and profit for our customers while ensuring proper cost management. If you're passionate about delivering exceptional customer experiences, building strong relationships, and driving business growth, we want to hear from you.
About arenaflex
arenaflex is a leading beverage company with a rich history spanning over 130 years. Our portfolio represents over 250 products, including iconic brands like Coca-Cola, Simply, fairlife, and Topo Chico. We work with a diverse group of customers, ranging from retail and grocery store outlets to theme parks, movie theaters, restaurants, and more. Our purpose is to refresh the world and make a difference, and we're committed to nurturing an inclusive culture that values continuous learning, growth, and innovation.
Job Summary
As a National Customer Operations Manager, you'll be responsible for interfacing with customers and account teams to configure and own fulfillment of account-based equipment, service, and supply chain solutions. You'll work closely with our sales team and customers to drive beverage quality, revenue, and profit while ensuring proper cost management. Your key responsibilities will include:
- Leading customer selling efforts of operational products and services and customer stewardship
- Providing operational Subject Matter Expertise to external portfolio of customers and internal client groups (sales, finance, and marketing)
- Leading short and long-term business operational planning for portfolio of customers to identify key opportunities to drive beverage quality, cost reduction, category growth, etc.
- Developing project plans with timelines, forecasts, resource allocation plans, and financial impact for key operational initiatives
- Leading internal project team resources and project communication with customer and account team
- Identifying key drivers of service in order to create solutions to beverage equipment-related expense that decrease costs, increase quality, and deliver additional profit to the customer and arenaflex
What You'll Do for Us
As a National Customer Operations Manager, you'll have the opportunity to:
- Lead customer selling efforts of operational products and services and customer stewardship
- Provide operational Subject Matter Expertise to external portfolio of customers and internal client groups (sales, finance, and marketing)
- Lead short and long-term business operational planning for portfolio of customers to identify key opportunities to drive beverage quality, cost reduction, category growth, etc.
- Develop project plans with timelines, forecasts, resource allocation plans, and financial impact for key operational initiatives
- Lead internal project team resources and project communication with customer and account team
- Identify key drivers of service in order to create solutions to beverage equipment-related expense that decrease costs, increase quality, and deliver additional profit to the customer and arenaflex
Qualifications & Requirements
To be successful in this role, you'll need:
- BS/BA (or equivalent) required
- MS/MA/MBA (or equivalent) preferred
- Previous experience in a face-to-face customer sales or operations role calling on senior-level buyers
- 3 or more years of customer management experience or customer operational management experience
- 2-4 years of general Operations experience
- 2-4 years of Project Management experience
- Experience working with data, specifically manipulation and analysis
- Functional skills:
+ Technical capability (equipment and online tools): Able to create operational solutions and utilize system tools to deliver customer value. + Financial Acumen: Build and manage service and equipment expense budgets through the ABP and RE process for aligned portfolio. + Presentation development and delivery: Utilize C4V methodology and tools to effectively deliver customer stewardship and the arenaflex operational value proposition both written and verbally. + Influencing: Able to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome. + Strategic thinking: Able to create a strategic plan that addresses customer needs while also driving company profitability.
What We Can Do for You
At arenaflex, we offer:
- Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, fairlife, and Topo Chico
- Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery store outlets, theme parks, movie theaters, restaurants, and many more each day
- Skills:
+ Our Purpose and Growth Culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. + We focus on four key behaviors – curious, empowered, inclusive, and agile – and value how we work as much as what we achieve. + We believe that our culture is one of the reasons our company continues to thrive after 130+ years.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Apply Now!
If you're passionate about delivering exceptional customer experiences, building strong relationships, and driving business growth, we want to hear from you. Apply now to join our team as a National Customer Operations Manager and be a part of our mission to refresh the world and make a difference. Apply Job! Apply for this job