Service Underwriter

Title: Service Underwriter Location: Cedar Rapids United States Job Description: In this multi-functional role, an ideal candidate will be able to provide quality customer service to internal & external clients, underwrite new & existing business and provide superior end-to-end service in the Service Center. A Service Underwriter II will have general expertise in underwriting profitability, production, agency relations, and customer service and leadership skills. The ideal candidate is someone who is self-motivated with strong multi-tasking ability. While this role is posted as a Service Underwriter II, we are open to hiring a Service Underwriter III based experience and technical expertise. This is a remote opportunity that requires the working hours of 8:00am - 4:30pm PST. Responsibilities:

• Underwriting Profitability, Production, Agency Relations & Customer Service

o Make educated decisions on claims and risk controls o After issuance of new policies, assist with onboarding insureds o General to working knowledge of new business risk analysis o Assist policyholders with policy changes, renewal instructions, drivers lists, certificates of insurance, cancellations, reinstatements, first loss reports, billing/claims/policy inquiries, replacement auto ID cards, coverage questions, etc. both over the phone and through written correspondence. o Enter accurate information onto the various computer systems from policyholder phone calls and written correspondence o Review policy change requests, renewal instructions, MVR's, Experience Mods, loss experience, Loss Control reports and product brochures for risk acceptability. May consult management, other underwriters, websites, and Best Underwriting Guide o Ask pertinent questions when a policyholder requests a policy change - midterm and renewal. Select critical information needed o Utilizing negotiation and sales tactics knowledgably o Utilize underwriting resources o Work to de-escalate issues that are derived/perceived from our internal/external customers o Use analytical tools provided to track customer interactions and provide agency's with detailed information of these interactions o Work towards developing agency partnerships by having consistent communication and potential in-person visits o Building communication with agency expectations o Uses attributes including planning, persuasion, strategy and other tactics efficiently

• Leadership Responsibilities

o Able to incorporate feedback and take direction well o Communicates successes & opportunities for improvement o Raises vital questions, issues, and recommends solutions where applicable o Gathers appropriate resources to problem solve o Plan & prioritizes daily activities o Reviews team schedule to support business need o Demonstrates solid judgment, competence, and knowledge critical to this role o Demonstrates the ability to recognize the need for changes and positively support change efforts o Promotes shared knowledge o Work to de-escalate issues that are derived/perceived from internal/external customers by taking accountability and ownership o Understands complex issues and initiates potential solutions Qualifications:

• Education:

Bachelor's Degree preferred or equivalent work experience Preferred to have insurance coursework and/or designations Examples may include AINS, AU, CPCU Property & Casualty License required Experience: 3+ years of relevant experience 3+ years of customer service experience Independent agency experience is a plus Pay Transparency Statement UFG Insurance is committed to fair and equitable compensation practices. The base salary range for Service Underwriter II is $52,000 - $68,000 annually. The base salary range for Service Underwriter III is$60,000 to $79,000 annually. The aforementioned salary ranges represent the typical range for new hires in this role. Individual pay within this range will be determined based on a variety of factors, including relevant experience, education, certifications, skills, internal equity, geography and market data. In addition to base salary, UFG Insurance offers a comprehensive total rewards package that includes:

• Annual incentive compensation
• Medical, dental, vision & life insurance
• Accident, critical Illness & short-term disability insurance
• Retirement plans with employer contributions
• Generous time-off program
• Programs designed to support the employee well-being and financial security.

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