Enterprise Customer Success Manager (Remote) – Accelerate Growth and Profitability with arenaflex

As a growing team, arenaflex is expanding its Customer Success department to meet the increasing demand for our cutting-edge solutions. We're seeking an experienced Enterprise Customer Success Manager to join our team, responsible for managing complex, high-value accounts and driving adoption, value realization, and alignment with our customers' long-term business strategies. If you're a people-focused professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

• *The Opportunity**

As an Enterprise Customer Success Manager at arenaflex, you will be a key player in our Customer Success team, responsible for maintaining and strengthening relationships with senior leaders and decision-makers across various business units and geographies. Your primary focus will be on:

• Advocating customer needs throughout the customer lifecycle, understanding customer business challenges, and industry trends consulting on how arenaflex can help them achieve their objectives
• Collaborating with the account team to develop account plans and call-to-actions
• Cultivating relationships to drive adoption, ensure retention, and maintain high overall customer satisfaction
• Developing partner-focused relationships with key account contacts
• Understanding customer concerns and working effectively with internal teams to ensure our ability to resolve them
• Partnering with arenaflex SMEs and customer stakeholders to advocate and anticipate the needs of customers
• Monitoring and reporting out Customer Health Metrics (Usage, Value measurement, Customer Sat, Churn Risk, Maturity Model, etc.)
• Communicating with departmental leaders to ensure alignment of customer requirements, encourage best practices, and share relevant information with the appropriate internal team
• Championing customer needs relative to software feature requirements
• Supporting Sales when upsell opportunities are identified
• Other duties as assigned
• *The Skill Set**

To succeed in this role, you will need:

• Minimum 5 years of experience in Customer Success or a related role managing complex customer accounts at an Enterprise level
• Experience with pricing, quoting, rebate, or analytics solutions in a B2B environment: Able to articulate value propositions and integration into business processes
• Commercial Business Processes: Able to demonstrate an understanding of commercial processes such as quote to cash, list pricing, dynamic pricing, etc.
• Sales/Account Management Process Proficiency: Demonstrated proficiency with sales methodologies such as Challenger Sale, ForceManagement, MEDDPICC, or similar techniques
• Project Governance Knowledge: Understanding of the principles of effective Project Governance, especially as it relates to complex software implementation
• Business Systems Integration: Able to understand the principles of business systems interaction through integration and data transformation
• Vendavo Solutions: Willingness to learn business process and technical use cases as they relate to arenaflex solutions
• Enterprise Account Management: Experience managing large Enterprise customer relationships (>$1 Billion in Revenue and global presence)
• Strong experience with SaaS software solutions. Familiarity with pricing or CPQ solutions is a plus
• Demonstrated ability to engage and build relationships with customer executives and key decision-makers
• Experience managing accounts that span multiple geographies and business units, driving consistency in outcomes
• Proficient in using data to derive insights, track performance, and drive meaningful conversations with customers
• Willingness to travel up to 10% and support international time zones
• *The Benefits**

As an arenaflex employee, you can expect:

• Flexibility to work from home or in the office, depending on what works best for you
• Unlimited PTO for vacation, sick, and mental health days–we encourage everyone to take vacation during the year to ensure dedicated time to spend with loved ones, explore, rest, and recharge
• 4 recharge days, where the entire company goes on a brief pause in all geographies for 1 day each quarter. This day can be spent in whatever way helps you recharge, to regain energy, and dive back into the next workday
• 16 weeks of paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
• $110 a month to cover your cell phone and internet expenses
• High-end laptop (Dell XPS or Mac)
• Competitive pay and bonus/commission
• Comprehensive health, dental, vision, and mental benefit options (PPO, FSA, HSA)
• 401k plan with a 3% employer non-election contribution
• *

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