Program Manager, Card Network Office (CNO)

Description:

• Establish a release management process aligned with card network mandates and advise cross-functional partners on impacts, changes, and timelines.
• Review and analyze biannual card network releases to identify initiatives that affect Stripe’s business and prioritize them with partner teams.
• Coordinate communication between engineering teams and card network Technical Partner Managers to clarify and negotiate complex mandates and programs.
• Build a framework for monitoring compliance with card network requirements and internal policies, including audits and gap assessments.
• Create and maintain metrics and JIRA dashboards to track mandates, release cycles, and business priorities.
• Own the network mandate intake process, including timely review, assessment, prioritization, and waiver request management.
• Engage with external network partners through councils, forums, and strategic meetings to build and maintain relationships.
• Advocate for Stripe within the card network ecosystem and represent Stripe’s perspectives to network stakeholders.
• Drive continuous improvement by identifying process gaps and developing strategies that improve operational efficiency and scalability.

Requirements:

• 5+ years of experience in the payments industry, with significant expertise in card networks and card network rules and compliance activities.
• Deep understanding of acquiring platforms and systems and how they interact with card network products and processes.
• Proficiency with JIRA for project management and tracking, plus familiarity with card network portals for compliance monitoring.
• Comfort using Google Workspace tools such as Sheets, Docs, and Slides for collaboration and documentation.
• Proven ability to collaborate with product and engineering teams to create new processes and strategies.
• Strong program and project management skills, including the ability to influence stakeholders outside of direct control.
• Excellent written and verbal communication skills for working with internal and external partners.
• Ability to work independently with minimal guidance and operate effectively in ambiguity while building a new function.
• Strategic thinking skills with the ability to identify cross-functional issues and communicate process and system impacts.
• Preferred experience at a payment service provider, card network, or high-growth technology company.
• Preferred bachelor’s degree in a relevant field such as Finance or Technology.

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