Cyber Security Awareness Specialist

REMOTE / 100-110K JOB SUMMARY The Cybersecurity Awareness Specialist supports the execution cybersecurity culture and human risk management initiatives. This role is primarily responsible for administering phishing and social engineering simulations, analyzing results, and supporting cybersecurity awareness training efforts across the division. Working under the direction of the Manager, Cybersecurity Culture & Human Risk Management, this position plays a key role in identifying human risk trends and reinforcing secure behaviors through targeted testing, reporting, and training support. ESSENTIAL FUNCTIONS Social Engineering & Phishing Simulations

• Coordinate and execute phishing simulations and other social engineering exercises (e.g., smishing, vishing) across North America.
• Utilize approved platforms (e.g., KnowBe4, Microsoft Defender) to deploy campaigns.
• Manage campaign scheduling, targeting, and assignment of follow-up training.
• Monitor and track key campaign metrics, including:
• Click-through rates
• Reporting rates
• Repeat click behavior
• Remedial training completion
• Escalate findings and trends to the Manager for program refinement.
• Maintain documentation of campaign execution and results.

Data Tracking & Reporting (Excel-Based)

• Compile, organize, and analyze phishing and training data using Microsoft Excel.
• Create pivot tables, charts, and summary reports to support leadership updates.
• Assist in tracking key performance indicators related to phishing performance and training completion.
• Support preparation of monthly and quarterly reporting materials.

Training & Awareness Support

• Assist in the development and distribution of cybersecurity awareness materials.
• Support onboarding and annual mandatory training administration.
• Help create and coordinate awareness campaigns, webinars, and internal communications.
• Provide logistical and administrative support for awareness initiatives.

Incident & Awareness Support

• Assist in reviewing reported phishing emails and awareness-related inquiries.
• Help identify trends and training gaps based on campaign outcomes.
• Maintain accurate records to support audit and compliance requirements.

Collaboration

• Work closely with the Manager, Cybersecurity Culture & Human Risk Management.
• Partner with IT, Digital Security, HR, and Communications teams as needed.
• Support divisional initiatives across the United States, Canada, and Mexico.

Education/Experience

• Bachelor’s degree in communications, information security, or information technology, OR High School diploma with equivalent work experience.
• 1-3 years’ experience in cybersecurity, compliance, or related field preferred
• Experience administering phishing simulations preferred
• Strong written and verbal communication skills preferred
• Preferred certifications: SANS Security Awareness Professional (SSAP), CompTIA Security, or other relevant cybersecurity certifications

Competencies (as demonstrated through experience, training, and/or testing):

• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Effective written and verbal communication skills
• Ability to manage multiple tasks and meet deadlines

Technical Skills

• Microsoft 365 (Excel, PowerPoint, Outlook, Teams)
• Proficiency in MS Excel (pivot tables, formulas, basic data analysis)
• Phishing simulation platforms (e.g., KnowBe4) preferred
• Smartsheet (preferred)
• Microsoft Defender (preferred)

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