Senior Site Reliability Engineer, Messaging Services
About the position The NBA is hiring a Senior Site Reliability Engineer (SRE) – Messaging & Collaboration to ensure the availability, performance, and reliability of enterprise messaging and collaboration platforms, including Microsoft Exchange Online (M365), email security, Slack, and Microsoft Teams. This is a mission-critical role supporting the NBA’s most visible operations including live games, playoffs, drafts, and global events, where speed, precision, and accountability matter.
Responsibilities
- Own reliability and operational excellence for messaging and collaboration platforms.
- Serve as a senior escalation point for complex issues across Proofpoint, Exchange, Outlook, SMTP, and various collaboration services.
- Lead incident response, service restoration, and root cause analysis in high-pressure, real-time scenarios.
- Design and operate highly available, secure, and compliant messaging architectures.
- Automate operations using PowerShell and Microsoft Graph.
- Administer and support Slack and Microsoft Teams, including tenant/workspace configuration and escalations.
- Provide white-glove, high-touch support for the NBA Executive Leadership Team, requiring professionalism, discretion, and urgency.
- Partner with Security, Legal, and Audit teams on compliance, retention, and eDiscovery.
- Participate in a formal rotating on-call schedule.
- Provide after-hours, weekend, and holiday support.
- Deliver heightened on-call coverage during live NBA games, playoffs, drafts, and major league events.
- Respond rapidly to incidents impacting game operations, executive leadership, or league-wide communications.
- Comfortable operating in high-stakes, zero-tolerance downtime environments where rapid resolution is essential.
Requirements
- A bachelor's degree in computer science or related technical field
- 10+ years of experience in enterprise messaging, infrastructure, or reliability engineering.
- Deep expertise in Microsoft Exchange Online / M365 and hybrid messaging environments.
- Strong experience with email security (DMARC, DKIM, SPF, ARC; Proofpoint a plus).
- Advanced PowerShell automation skills.
- Experience supporting Slack enterprise environments.
- Proven ability to support executives and business-critical operations with urgency and precision.
- Calm, decisive, and effective during live incidents and high-visibility NBA events.
Nice-to-haves
- Proofpoint a plus
Benefits
- medical
- dental
- vision
- life/AD&D insurance
- short- and long-term disability
- fertility and family-forming assistance
- wellbeing allowance
- educational assistance
- mental health coaching/therapy
- tax advantaged accounts such as HSA and healthcare/dependent care FSAs
- a 401(k) retirement plan
- time off benefits that include vacation, sick time, and personal days
- annual discretionary performance bonus
Apply tot his job Apply To this Job