Healthcare Specialist (Spanish Bilingual - New York or Brooklyn)

I’m helping Talent Bridging find a top candidate to join their team full-time for the role of Healthcare Specialist (Spanish Bilingual - New York or Brooklyn) . You'll empower Medicaid members by connecting them to vital health and community services. Compensation: USD 16/hour Location: Remote: United States Mission of Talent Bridging: "From the start, our objective was clear: changing the way businesses and brilliant individuals collaborate with one another. We think that ​geographic distance should never be a barrier to finding the right job or talent. With this idea at its foundation, Talent Bridging has ​become a lighthouse for job seekers in the Philippines, the Dominican Republic, and beyond, allowing them to demonstrate their abilities ​on a worldwide scale." What makes you a strong candidate:

• You are proficient in Screening, Sales outreach, CRM tools.
• You have +2 years experience in Outbound calls.
• Spanish - Fully fluent
• English - Fully fluent

Responsibilities and more: Location

• Inhouse.
• Based in New York or Brooklyn.
• EST.

Key Responsibilities

• Conduct outbound calls to Medicaid members from provided member lists.
• Introduce available services and engage members who may not be expecting the call.
• Perform eligibility screenings and needs assessments during the call.
• Guide members through available services such as medically tailored meals and community support programs.
• Assist members in navigating resources through platforms such as FindHelp.com.
• Document all outreach activity, screening results, and member interactions within the CRM system.
• Maintain organized records of outreach attempts and completed screenings.
• Meet daily outreach and screening targets while maintaining high call quality.
• Escalate complex cases or issues to the internal care coordination team when needed.

Daily Performance Expectations

• 40–60 outbound calls per day.
• 7–10 completed screenings per day (once ramped up).
• Accurate documentation of call outcomes and member status.
• Consistent follow-up and engagement with eligible members.

Required Qualifications

• Fluent in both Spanish and English (spoken and written).
• 2+ years of outbound call center, outreach, or sales experience.
• Strong ability to build rapport quickly over the phone.
• Experience handling high-volume outbound calling environments.
• Excellent communication and listening skills.
• Strong organizational and documentation skills.
• Ability to follow structured processes and scripts while maintaining natural conversation flow.
• Comfortable working with online systems and CRM tools.

Preferred Qualifications

• Experience working with Medicaid programs, healthcare outreach, or social services.
• Familiarity with community resource platforms such as FindHelp.com.
• Experience with screening, eligibility verification, or service navigation.
• Background in healthcare outreach, patient coordination, or benefits enrollment.

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