Account Manager - 1291 - Durban, South Africa

About the client

Our client is a results-driven digital marketing agency that partners with businesses across various industries to grow their online presence, increase organic traffic, and generate high-quality leads. They provide comprehensive digital marketing solutions including web design, SEO, and paid advertising, helping clients achieve sustainable and measurable growth through data-driven strategies.

About the role

We are hiring a Account Manager for our client to serve as a trusted partner to the agency’s clients, guiding them through their digital marketing journey and ensuring long-term success. You’ll manage 25–30 client accounts, acting as the bridge between clients and the internal delivery team to ensure goals are met and relationships remain strong.

This is not a task-ticking role. We’re looking for someone with high emotional intelligence, sound judgment, and excellent communication skills, who can explain digital marketing concepts clearly and confidently to non-technical clients. The ideal candidate is proactive, attentive, and comfortable managing both expectations and performance.

Experience working in digital marketing agencies is required.

What you’ll be doing

• Manage and nurture 25–30 client accounts across various industries.

• Translate technical digital marketing updates into clear, client-friendly communication.

• Act as the main point of contact for all client queries, status updates, and feedback.

• Ensure project deliverables are met on time by coordinating efficiently with the internal team.

• Prioritize requests based on impact and team capacity — avoiding overload on any one specialist.

• Proactively report progress, task completions, and updates without needing reminders.

• Oversee project timelines and deliverables using ClickUp, ensuring transparency and accountability across teams.

• Monitor project pipelines and keep tasks organized, updated, and moving efficiently through ClickUp.

• Track and analyze campaign performance data; provide clients with clear, insightful reports and recommendations based on analytics.

Who are we looking for?

• Minimum 3 years of experience as an Account Manager, Client Success Manager or related field.

• Proficiency in organizational tools and CRMs like ClickUp, GoHighLevel, etc. 

• Solid understanding of digital marketing factors, mainly Web design, SEO, and Google Ads.

• Friendly, confident demeanor with a standout smile and energy that puts clients at ease.

• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.

• Excellent organizational and time management abilities, with a keen attention to detail and strong project manage.

• Strategic thinking and problem-solving skills, with the ability to identify and fix issues proactively.

• Experience working in digital marketing agencies is required. 

• Fluent in English, oral and written.

Position: Account Manager

Remote Status: Fully Remote

Salary: 2500 - 2800

Internal Job ID: 1291

Working Hours: 9 am to 5 pm EST