Experienced Customer Service Agent – English Speaker (Part-Time / Night Shift) at arenaflex

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic environment where no two days are the same? Look no further than arenaflex, a pioneering company revolutionizing global transportation with cutting-edge technology and a commitment to sustainability. We're seeking enthusiastic Customer Support Agents fluent in English to join our team and contribute to our mission of creating a more efficient and environmentally friendly future for transportation worldwide.

About arenaflex

arenaflex is on a mission to transform the way people move around the world. By harnessing the power of technology, we're not only making daily commutes more efficient but also reducing our environmental footprint. With ambitious goals and a passion for innovation, we're committed to creating a more sustainable and connected world. Our team is dedicated to delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on this exciting journey.

What you'll be doing

As a Customer Support Agent at arenaflex, you'll be at the forefront of our customer service operations, providing first-line support to customers in the USA via phone, email, and digital channels. Your primary objective will be to resolve customer queries quickly and effectively, ensuring a positive experience for our customers. You'll also be responsible for:

• Providing efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs
• Keeping customer records updated with reasons for contact, solutions provided, and any other relevant information
• Fostering positive interactions in all communications, making sure customers feel understood and supported
• Participating in training and briefings to gain expertise and understand client and contact centre requirements
• Following all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations
• Offering feedback and insights on areas that may lead to a poor customer experience
• Embodying the values of arenaflex, ensuring these are reflected in your daily work

What skills & experience you'll bring to us

To succeed in this role, you'll need to possess the following skills and experience:

• Fluent English: You have a high and fluent English (C2 level), both written and spoken
• Customer-First Mindset: You love helping people and solving problems, whether it's over the phone or by email
• Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly
• Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service
• Eligibility: Be eligible to work in Spain

What we offer

In return for your hard work and dedication, we offer a comprehensive package that includes:

• Starting date: 10th of February, 2025
• Contract: Temporary (6 months)
• Salary: 9.743€ gross per year
• Working hours: Part Time (20 hours per week) - rotating schedule Monday - Sunday between 10 pm and 2 am, 5 days/week (rotative weekends, two weekends off per month guaranteed)
• Fully Paid Training that optimally prepares you for your job - 1 week from Monday to Friday between 9 am and 6 pm (office-based)
• 24 holiday days per year on a full-time basis
• Work Model: Hybrid working model
• Location: Barcelona, Spain

Additional Benefits

As a valued member of our team, you'll also enjoy a range of additional benefits, including:

• Employee Assistance Program - Free, confidential, and impartial guidance and support
• Option to sign-up for Discounted Private Health Insurance
• Referral Program: Refer a Friend and get a Referral bonus
• Access to specialised LinkedIn training courses
• Employee Benefits Club - a wide range of exclusive perks and rewards
• Best-in-class people engagement activities and programs
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment

About us

At arenaflex, we believe in fostering a culture of care, curiosity, and achieving together. We're committed to creating an open workplace that celebrates diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We're dedicated to providing equal opportunities and ensuring everyone feels included from the very start of their journey within arenaflex.

Join our team

If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we want to hear from you. Apply now to become a part of our dynamic team and contribute to our mission of creating a more sustainable and connected world. Apply Job! Apply for this job