Experienced Disability Access Service Video Chat Specialist – Providing Exceptional Guest Experiences at arenaflex

Are you passionate about delivering outstanding Guest Service and making a positive impact on people's lives? Do you have a knack for providing personalized support and ensuring seamless experiences for individuals with disabilities? If so, we invite you to join the arenaflex team as a Disability Access Service Video Chat Specialist! At arenaflex, we're committed to creating a world where everyone can experience the magic of our theme parks and resorts. As a Disability Access Service Video Chat Specialist, you'll play a vital role in helping Guests with disabilities navigate our services and make the most of their visit. You'll be the face of arenaflex, providing exceptional Guest Service and support through video chats, phone calls, and digital interactions.

About arenaflex

arenaflex is a global leader in entertainment, media, and consumer products. Our mission is to create and deliver exceptional experiences that inspire, delight, and connect people around the world. With a rich history of innovation and creativity, we're always pushing the boundaries of what's possible. Our team is passionate about making a difference in the lives of our Guests, and we're looking for like-minded individuals to join us on this journey.

Responsibilities

As a Disability Access Service Video Chat Specialist, you'll be responsible for:

• Proactively answering Guest accessibility-related questions and making recommendations to improve support and provide information
• Communicating efficiently through video/phone calls and balancing multiple chat interactions and computer applications while being engaged and comfortable in video calls
• Assessing the level of support needed for different disabilities (e.g., hearing, mobility, visual, cognitive) based on each Guest's needs
• Maintaining integrity during intensified interactions and difficult conversations when making confident decisions, understanding when to raise concerns to Coordinator/Working Lead/Salaried Leader
• Meeting required departmental metric expectations and efficiency goals when handling Guest accounts
• Completing all required arenaflex training and compliance courses
• Being flexible with work schedule, including overtime, weekends, and holidays

Essential Qualifications

* Sales and Service Experience in a customer service or contact center environment with knowledge and interest of arenaflex property, products & services

• Demonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite
• Able to handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing while demonstrating strong problem-solving decision-making skills
• Written, verbal, and interpersonal communication skills
• Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation

Preferred Qualifications

* Previous experience working with individuals with disabilities or accessibility needs

• Experience in related roles such as Guest Services or Guest Relations with knowledge of our Services for Guests with Disabilities
• Sales and closing skills when overcoming objections
• Bilingual
• Knowledge of Theme Parks, Guest, and Cast Tools is a plus: Disneyland App, My Disney Experience, Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya

Career Growth Opportunities and Learning Benefits

As a Disability Access Service Video Chat Specialist at arenaflex, you'll have the opportunity to:

• Develop your skills and expertise in Guest Service and accessibility support
• Work with a diverse team of professionals who share your passion for making a difference
• Participate in ongoing training and development programs to enhance your knowledge and skills
• Collaborate with other departments to drive innovation and excellence in Guest Service
• Enjoy a dynamic and fast-paced work environment with opportunities for growth and advancement

Work Environment and Company Culture

arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We believe in fostering a culture of innovation, creativity, and collaboration, where every team member feels valued and empowered to make a difference. Our Orlando and Tampa locations offer a unique blend of urban and natural environments, with plenty of opportunities for outdoor recreation and community engagement.

Compensation, Perks, and Benefits

As a Disability Access Service Video Chat Specialist at arenaflex, you'll enjoy a competitive salary, comprehensive benefits package, and a range of perks and incentives, including:

• Starting pay rate: $18.90/hour
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional development and career growth
• Access to exclusive arenaflex events and experiences

How to Apply

If you're passionate about delivering exceptional Guest Service and making a positive impact on people's lives, we invite you to apply for the Disability Access Service Video Chat Specialist role at arenaflex. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or documentation.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates, including individuals with disabilities and veterans with disabilities. If you require a reasonable accommodation to apply for this role or need assistance with the online application process, please contact our Candidate Accommodations team at [email protected].

Join the arenaflex Team

At arenaflex, we're passionate about creating a world where everyone can experience the magic of our theme parks and resorts. Join our team as a Disability Access Service Video Chat Specialist and be part of a dynamic and fast-paced work environment that's dedicated to making a difference in the lives of our Guests. Apply now and take the first step towards an exciting and rewarding career with arenaflex! Apply for this job