Experienced Afterhours Customer Care Representative & Account Manager – Excel Skills Required

At arenaflex, we're on a mission to revolutionize the electrical industry with innovative solutions and exceptional customer service. As a leading provider of facility lighting, electrical, and energy services, we're seeking a highly skilled and dedicated Afterhours Customer Care Representative & Account Manager to join our team. If you're passionate about delivering top-notch customer experiences and have a knack for Excel, we want to hear from you!

About arenaflex

arenaflex is a distinguished family-owned and privately held company with a rich legacy spanning over 30 years. Our expertise lies in leading-edge services encompassing the design, installation, management, and maintenance of facility lighting, electrical, and energy solutions. Recognized for our unwavering dedication to enhancing energy efficiency and delivering cost-effective solutions, we have established a stellar reputation for innovation and excellence in the industry. As a dynamic and growing organization, we prioritize top-tier expertise, professionalism, and exceeding customer expectations.

Job Summary

We're seeking an experienced Afterhours Customer Care Representative & Account Manager to join our team on a part-time basis, working weekends and nights (Central Standard Time - CST). As a key member of our customer service team, you'll be responsible for providing exceptional service and support to internal and external customers, ensuring their needs are met and exceeded. If you're a detail-oriented, Excel-savvy individual with a passion for customer care, we encourage you to apply.

Responsibilities

As an Afterhours Customer Care Representative & Account Manager, you'll be responsible for:

• Handling incoming and outgoing phone calls, responding to customer inquiries, and resolving issues in a timely and professional manner
• Processing customer service requests, updating customer portals, and working with arenaflex Service Coordinators to notify customers of service dates
• Uploading documentation to customer portals and accounting/work order systems, ensuring accurate and timely data entry
• Collaborating with internal teams to resolve customer issues and improve overall customer satisfaction
• Maintaining accurate records and reports, using Excel to analyze data and identify trends
• Providing exceptional customer service, ensuring a positive experience for internal and external customers

Qualifications

To be successful in this role, you'll need:

• At least 3 years of experience in customer care, preferably in a similar industry
• Excellent communication and interpersonal skills, with the ability to work effectively with internal and external customers
• Strong problem-solving skills, with the ability to analyze complex issues and provide effective solutions
• Proficiency in Excel, with the ability to create and manage spreadsheets, analyze data, and identify trends
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
• A detail-oriented approach, with a focus on accuracy and quality

What We Offer

As a valued member of our team, you'll enjoy:

• Competitive hourly compensation, with opportunities for growth and advancement
• Excellent benefits package, including medical, dental, and vision coverage, life insurance, and a 401K match
• Paid holidays and vacation time, allowing you to recharge and pursue your passions
• In-house training and development opportunities, helping you grow and succeed in your career
• A dynamic and supportive work environment, with a focus on teamwork and collaboration
• The chance to work with a rapidly growing company in a rapidly growing market, with opportunities for career advancement and professional growth

How to Apply

If you're a motivated and customer-focused individual with a passion for Excel, we encourage you to apply. Please submit your resume or work history to our team, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.

Apply Now

Ready to join our team and start a new chapter in your career? Apply now and take the first step towards a rewarding and challenging role with arenaflex! Apply for this job