Experienced Customer Service Representative – Remote Customer Support

At arenaflex, we're on a mission to revolutionize the way people connect and do business. As a remote Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences and driving business growth. If you're passionate about providing top-notch support, working in a dynamic environment, and making a real impact, we want to hear from you!

About arenaflex

arenaflex is a global leader in logistics and transportation, with a commitment to connecting people and possibilities around the world responsibly and resourcefully. Our vision is to be the earth's most engaged advocates of connected commerce, where open borders, new markets, and fair, sustainable practices are the norm. We stand for ease, access, and opportunity, and we're dedicated to making a positive impact on our customers, communities, and the planet.

Job Summary

As a remote Customer Service Representative, you'll be the face of arenaflex, providing solutions support for specialized networks and accounts utilizing various contact platforms such as phone, email, chat, or social media. You'll research and provide forward-thinking solutions for shipment issues, leading to positive customer interactions. Your exceptional interpersonal and rapport-building skills will promote customer engagement and demonstrate empathy in handling difficult interactions.

Key Responsibilities

* Provide solutions support for specialized networks and accounts utilizing various contact platforms

• Research and provide forward-thinking solutions for shipment issues leading to positive customer interactions
• Utilize interpersonal and rapport-building skills to promote customer engagement and demonstrate empathy in handling difficult interactions
• Work in a fast-paced metric-driven environment with proficiency in multitasking and navigation in a web-based environment
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Stay up-to-date on arenaflex products and services to provide accurate and timely information to customers

Training and Onboarding

* Training dates for this position will be up to 6 weeks onsite at our Memphis facility, with a focus on developing your skills and knowledge in customer service, arenaflex products, and technology

• You'll have the opportunity to learn from experienced trainers and colleagues, and receive feedback and coaching to help you succeed in your role
• After training, you'll work remotely from your home, with regular check-ins and support from your team and manager

Requirements

* High school diploma or GED

• Personal computer (PC) ability
• Good verbal and writing skills
• Ability to work variable shifts and weekends/holidays
• Reliable internet connection with a minimum upload speed of 5 Mbps (fiber or cable preferred)
• Dedicated, secure home workspace free from background noise or other distractions
• Ability to follow instructions to set up arenaflex-provided computer and accessories (monitor, keyboard, mouse, headset, etc.)
• Ability to follow trouble-shooting guide to address basic computer issues

Preferred Qualifications

* Customer Service Call Center knowledge and/or experience

• General computer skills (ability to navigate multiple software packages and applications)
• Strong verbal/written communication and interpersonal skills
• Multitasking and time management skills
• Ability to work independently and in a team environment

Benefits and Perks

* Competitive hourly rate

• Monthly reimbursement up to $40 for applicable monthly internet service fees
• Opportunity to work in a dynamic and fast-paced environment
• Collaborative and supportive team culture
• Professional development and growth opportunities
• Recognition and rewards for outstanding performance
• Access to arenaflex's comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and more

Work Environment and Culture

* arenaflex is committed to creating a diverse and inclusive work environment that values and respects all employees

• We prioritize employee well-being and offer a range of benefits and programs to support your physical and mental health
• Our culture is built on a foundation of trust, respect, and open communication, with a focus on collaboration and teamwork
• We're passionate about making a positive impact on our customers, communities, and the planet, and we're looking for like-minded individuals to join our team

How to Apply

If you're passionate about customer service and want to join a dynamic and growing company, we want to hear from you! Please upload your current resume (Microsoft Word or PDF format only) and answer our job screening questionnaire by close of business (5:00pm CST) on the date below. If the date below is blank, there is no specified closing date for this requisition.

Equal Employment Opportunity

arenaflex is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetics, disability, or protected Veteran status. We're committed to creating a diverse and inclusive work environment that values and respects all employees.

Join our team and start your journey with arenaflex today!

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