Experienced Customer Experience Advisor (Part-Time) – Remote, Nashville

Join arenaflex, a pioneering eyewear company, as a part-time remote Customer Experience Advisor based in Nashville, TN. As a key member of our team, you will play a vital role in delivering exceptional customer service, building strong relationships with shoppers, and driving innovation in the customer experience space. If you're passionate about creating extraordinary experiences, are a self-starter with a passion for problem-solving, and thrive in a dynamic, remote work environment, we want to hear from you!

About arenaflex

arenaflex was founded with a mission to inspire and impact the world with vision, purpose, and style. We're a company that's constantly pushing the boundaries of what's possible, reimagining everything from product design to customer service. Our goal is to demonstrate that a business can scale, be profitable, and do good in the world – without charging a premium for it. We believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.

What You'll Do

As a Customer Experience Advisor, you'll be responsible for delivering nothing-but-wonderful customer service by supporting customers via email and live chat. You'll learn our internal management system to efficiently process sales orders and maintain customer relationships. You'll also use internal communication software to interact with your teammates, management, and other departments. Your creativity and innovative problem-solving skills will be put to the test as you dream up solutions for even the smallest trends and pain points to optimize each customer's experience.

Key Responsibilities:

* Deliver exceptional customer service via email and live chat

• Learn and utilize our internal management system to process sales orders and maintain customer relationships
• Utilize internal communication software to interact with teammates, management, and other departments
• Develop creative solutions to optimize customer experiences
• Collaborate with the team to identify and address customer pain points
• Stay up-to-date on product knowledge and company initiatives

Who You Are

We're looking for a self-starter who takes ownership of their work and is passionate about delivering exceptional customer experiences. You're a creative and innovative problem solver who can think outside the box and adapt to new situations. You're a sensitive and skillful communicator who can adapt your tone and communication style depending on your audience. You're eager to learn new technology systems and procedures and can juggle multiple tasks at once while remaining organized and attentive to detail.

Requirements:

* Ability to attend a virtual two-week onboarding via Google Meet video calls

• Quiet workspace with minimal noise (home office) for fulfilling shifts
• Availability to work 20-29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT
• Availability evenings and weekends, including during the holiday season
• Reliable high-speed internet connection with access to your router
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Extra Credit:

* Customer service experience

• Experience working from home

Benefits and Perks:

* Competitive hourly rate of $13.00

• Opportunity to work with a pioneering eyewear company
• Flexible, remote work environment
• Access to cutting-edge technology and tools
• Opportunities for professional growth and development
• Collaborative and inclusive work environment
• Comprehensive training and onboarding program
• Recognition and rewards for outstanding performance

Work Environment and Company Culture:

At arenaflex, we're driven to create a workplace that's based on inclusive behaviors and equitable systems. We believe in transparency and have an annual Impact Report and Racial Equity Strategy that outlines our commitment to these values. Our company culture is built on curiosity, kindness, and a passion for innovation. We're a team of like-minded individuals who are dedicated to making a positive impact in the world.

Compensation and Benefits:

arenaflex offers a competitive hourly rate of $13.00 and a comprehensive benefits package that includes:

• Health, dental, and vision insurance
• 401(k) matching program
• Paid time off and holidays
• Flexible work arrangements
• Professional development opportunities
• Recognition and rewards for outstanding performance

How to Apply:

If you're passionate about creating extraordinary customer experiences and are a self-starter with a passion for problem-solving, we want to hear from you! Apply now to join our team as a part-time remote Customer Experience Advisor based in Nashville, TN. Apply Job! Apply for this job