National Customer Operations Manager – USA at arenaflex
Join the arenaflex Team and Unlock Your Potential
Are you a results-driven professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? Look no further than arenaflex, where we're committed to refreshing the world and making a difference. As a National Customer Operations Manager, you'll play a key role in driving beverage quality, revenue, and profit for our customers, while ensuring proper cost management to achieve our goal of becoming our customers' most valued supplier.
About arenaflex
arenaflex is a leading beverage company with a portfolio of iconic and innovative brands, including arenaflex, Simply, fairlife, and Topo Chico. We're proud to work with a diverse group of customers, from retail and grocery store outlets to theme parks, movie theaters, restaurants, and more. Our purpose is to refresh the world and make a difference, and we're committed to nurturing an inclusive culture that's grounded in our company values.
Job Summary
As a National Customer Operations Manager, you'll be responsible for interfacing with customers and account teams to configure and own fulfillment of account-based equipment, service, and supply chain solutions. You'll work closely with our sales team and customers to drive beverage quality, revenue, and profit, while ensuring proper cost management. This is a remote position, with occasional travel required (up to 25%).
Key Responsibilities
* Lead customer selling efforts of operational products & services and customer stewardship
- Provide operational Subject Matter Expertise to external portfolio of customers and internal client groups (sales, finance, and marketing)
- Lead short and long-term business operational planning for portfolio of customers to identify key opportunities to drive beverage quality, cost reduction, category growth, etc.
- Develop project plans with timelines, forecasts, resource allocation plans, and financial impact for key operational initiatives
- Lead internal project team resources and project communication with customer and account team
- Develop annual business plans for Net Service Expense and Capital for assigned portfolio of national accounts
- Identify key drivers of service in order to create solutions to beverage equipment-related expense that decrease costs, increase quality, and deliver additional profit to the customer and arenaflex
Qualifications & Requirements
* BS/BA (or equivalent) required
- MS/MA/MBA (or equivalent) preferred
- Previous experience in a face-to-face customer sales or operations role calling on senior-level buyers
- 3 or more years of customer management experience or customer operational management experience
- 2-4 years of general Operations experience
- 2-4 years of Project Management experience
- Experience working with data, specifically manipulation and analysis
- Functional Skills:
+ Technical capability (equipment and online tools): Able to create operational solutions and utilize system tools to deliver customer value. + Financial Acumen: Build and manage service and equipment expense budgets through the ABP and RE process for aligned portfolio. + Presentation development and delivery: Utilize C4V methodology and tools to effectively deliver customer stewardship and the arenaflex operational value proposition both written and verbally. + Influencing: Able to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome. + Strategic thinking: Able to create a strategic plan that addresses customer needs while also driving company profitability.
What We Can Do for You
* Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including arenaflex, Simply, fairlife, and Topo Chico
- Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery store outlets, theme parks, movie theaters, restaurants, and many more each day
- Skills:
+ Data analysis and manipulation + Project management + Operational planning and execution + Customer stewardship and relationship-building + Financial management and budgeting + Strategic thinking and problem-solving
Our Purpose and Growth Culture
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive, and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.
Expected Salary
The salary range for this position is competitive and based on experience.
Apply Now!
If you're a motivated and results-driven professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Job! Apply for this job