Experienced Principal Product Manager - Customer Data Platform

At arenaflex, we're on a mission to revolutionize the customer experience in the Insurance industry by harnessing the power of technology. As a leader in Auto insurance and other product lines, we're embarking on a multi-year technology transformation journey to reimagine the customer experience. We're seeking an accomplished, customer-obsessed, and results-oriented Principal Product Manager to build and drive our Customer Data Platform (CDP) roadmap. This is a once-in-a-lifetime opportunity to make a real impact in the insurance marketplace and shape the future of customer engagement.

About arenaflex

arenaflex is a leader in the Insurance industry, with a rich history of innovation and customer satisfaction. For over 75 years, we've stood out from the rest of the industry with our low rates, outstanding service, and clever marketing. As a wholly owned subsidiary of Berkshire Hathaway, we offer our associates training and career advancement in a financially stable and rewarding workplace. Our core values of collaboration and innovation guide us in delivering best-in-class solutions that delight our customers.

The Role

As a Principal Product Manager on our CDP team, you'll play a pivotal role in shaping the future of customer engagement at arenaflex. You'll collaborate with cross-functional teams, including Product Management, Servicing, Sales, Fraud, Marketing, and UX, to understand use cases and segmentation needs. You'll work closely with internal stakeholders to understand their data needs and translate those needs into user stories for Data & Analytics, technical, and engineering teams.

Key Responsibilities

* Collaborate with Product Management, Servicing, Sales, Fraud, Marketing, and UX teams to understand use cases and segmentation needs

• Work closely with internal stakeholders to understand their data needs and translate those needs into user stories for Data & Analytics, technical, and engineering teams
• Help develop a comprehensive CDP implementation strategy aligned with overall product and customer success goals
• Identify new data sources and onboard existing data sources to the CDP
• Evolve our identity resolution models (deterministic and probabilistic)
• Build and run queries to answer questions and build segment and build solutions for users of CDP to be able to self-serve
• Be the CDP subject matter expert, gathering information to create accurate, informative, and resonant user stories for both the business and the data team
• Deeply understand customer needs to define priorities, inspire the broader team, and deliver best-in-class experiences and enabling capabilities
• Help build the product roadmap, define user stories, and drive trade-off decisions
• Identify new products and features on behalf of the customer, leading 1-2 scrum teams to align on mission and deliver great results iteratively
• Leverage qualitative and quantitative data to measure results, inform the roadmap, and achieve benefit, adoption, and financial results
• Collaborate with Sr PMs, Analytics, Engineering, and Business Leaders to drive scalable data solutions
• Present effectively to high-level stakeholders, set clear priorities and direction, and build bridges across groups
• Own the product end-to-end by developing business models, defining and analyzing success metrics, and managing strategic projects
• Champion and educate product managers and lines of businesses on what the arenaflex CDP can do for their business
• Lead the CDP Squad in achieving strategic outcomes with solutions that are Valuable (our customers choose to use), Viable (the solution works within the constraints of the business), Usable (our customers can figure out how to use) and Feasible (our engineers have the skills and technology to implement)

Essential Qualifications

* Bachelor's degree in Computer Science or equivalent and related experience with 7+ years of proven experience as a Product Manager

• 4+ years in managing Customer Data Platforms
• Technologies for C360 PMs to be familiar with Graph and Cassandra, ADLS especially Iceberg, Snowflake, Kafka, Flink, ElasticSearch and Rosette Name Indexer or equivalent for Identity Resolution, GraphQL
• Strong strategic thinking, analytical, and problem-solving skills
• Excellent communication and interpersonal skills
• Proven ability to lead cross-functional teams and deliver results in an iterative development environment
• 4+ years on a CDP, Reverse ETL, Data Warehouse, or Integration-as-a-Service product
• Alignment-building expertise - you listen, understand, and influence at a near-executive level
• Fluency with concepts like unique identifier, API, ETL etc.
• Data proficiency - you can source, analyze, and present quantitative and qualitative data
• Excellent writing skills - you write clearly and concisely, favoring plain language over jargon
• Initiative - you take ownership of problems when next steps aren't clear

Preferred Qualifications

* Insurance industry experience is a plus

• An Engineering background is a plus

What We Offer

* Annual Salary $128,000.00 - $224,000.00

• Benefits:

+ Premier Medical, Dental and Vision Insurance with no waiting period + Paid Vacation, Sick and Parental Leave + 401(k) Plan + Tuition Assistance + Paid Training and Licensures

• A dynamic and collaborative work environment
• Opportunities for career growth and advancement
• A chance to make a real impact in the insurance marketplace

Why Join arenaflex?

* We're a leader in the Insurance industry, with a rich history of innovation and customer satisfaction

• We offer a dynamic and collaborative work environment, with opportunities for career growth and advancement
• We're committed to diversity and inclusion, and strive to create a workplace where everyone feels valued and respected
• We offer a comprehensive benefits package, including medical, dental, and vision insurance, paid vacation and sick leave, and a 401(k) plan
• We're a financially stable and rewarding workplace, with opportunities for professional development and growth

How to Apply

If you're a motivated and results-driven individual with a passion for customer data platforms, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you! Apply for this job