Experienced Full Stack Learning Specialist – Japanese Language Training & Development

At arenaflex, we're committed to being the most customer-centric company on earth. To achieve this mission, we need exceptionally talented, bright, and driven people who share our passion for delivering exceptional customer experiences. Our Amazon Business Customer Services learning experience team is seeking an experienced Learning Specialist to join our dynamic team. As a key member of our team, you will play a vital role in boosting the competencies of our customer service associates by developing and conducting effective training programs.

About arenaflex

arenaflex is a global leader in e-commerce, committed to delivering exceptional customer experiences through innovative solutions and cutting-edge technology. Our diverse and inclusive workplace is built on a foundation of trust, respect, and open communication. We're passionate about empowering our employees to deliver their best results for our customers.

Job Scope

As an experienced Learning Specialist, you will be responsible for developing and delivering training programs that enhance the skills and knowledge of our customer service associates. Your primary focus will be on creating engaging and effective training experiences that meet the needs of our diverse workforce. You will work closely with our leadership team to design and deliver training interventions that address performance gaps and improve customer satisfaction.

Key Responsibilities

* Develop and deliver training programs that meet the needs of our customer service associates, including Amazon orientation and new hire training

• Analyze performance data to identify gaps and propose training interventions to meet improvement goals
• Design and deliver continuous learning sessions for existing employees to meet/exceed improvement goals
• Gather training needs through performance data analysis, voice of business, and voice of associates sessions
• Maintain and report data, including trainee attendance, performance, and analysis
• Participate in call listening sessions and quality calibrations to stay up-to-date with updates and developments
• Lead and/or be a team member on improvement projects aimed at enhancing business performance
• Coordinate training sessions based on site needs
• Conduct daily sessions with trainees
• Track and provide weekly debriefs and reporting to the ABCS Leadership Team
• Document feedback and audit results to help the Leadership Team identify strengths and areas of opportunity
• Contribute to additional training projects as required
• Understand workflow and daily production goals
• Solve problems, reacting quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve
• Maintain a positive attitude and presence on the floor
• Facilitate and present to groups of up to 30 people in a class
• Act as an effective people manager during mentored production periods during training

Requirements

* 2+ years of experience in training delivery roles or similar experience

• Expertise in Japanese Language (JLPT N1 Certified) and English Language
• Good communication skills for the purpose of knowledge transfer and skill development
• Good coordination and organization skills
• Extensive expertise in cultural and soft skills relevant to a contact center environment
• Competent user level of Microsoft Office tools (Word, Excel, and PowerPoint)
• Experience in Customer Service or customer service-related work experience
• Training experience specific to a contact center environment
• Bachelor's degree or significant college coursework in communication, education, or a related field
• Experience working with Learning Management Systems (LMS)

Preferred Qualifications

* Experience in developing and delivering training programs for diverse audiences

• Knowledge of adult learning principles and instructional design methodologies
• Experience with performance improvement initiatives and data analysis
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities and deadlines
• Excellent communication and interpersonal skills
• Ability to work effectively in a team environment

Work Environment and Company Culture

As a member of our team, you will be part of a dynamic and inclusive workplace that values diversity, equity, and inclusion. We offer a range of benefits and perks, including:

• Competitive compensation and benefits package
• Opportunities for career growth and professional development
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools
• Flexible work arrangements and work-life balance

Compensation and Benefits

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $51,100/year in our lowest geographic market up to $91,400/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company, and dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

How to Apply

If you're passionate about delivering exceptional customer experiences and have a strong background in training and development, we encourage you to apply for this exciting opportunity. Please submit your application via our internal or external career site. We look forward to hearing from you! Apply Job! Apply for this job