Experienced Customer Service Specialist I – Patient Financial Services Representative

As a leading healthcare provider network, arenaflex is dedicated to delivering world-class, patient-centered care to our communities. We are seeking an experienced Customer Service Specialist I to join our team, providing exceptional customer service to patients, insurance carriers, and physician offices while navigating the complexities of patient financial services.

About arenaflex

arenaflex is a top healthcare provider network committed to revolutionizing the delivery of healthcare services. Our mission is to provide compassionate, patient-centered care that exceeds expectations. With a strong focus on innovation, arenaflex is constantly seeking talented individuals to join our team and contribute to our mission.

Job Summary

The Customer Service Specialist I is a critical role within our patient financial services team, responsible for handling and resolving incoming phone calls from patients, insurance carriers, and physician offices. This position requires exceptional communication skills, a strong understanding of patient financial services, and the ability to navigate complex billing systems.

Key Responsibilities

As a Customer Service Specialist I, you will be responsible for:

• Handling a large volume of calls and performing work in a timely manner
• Attempting to collect full payment from patients or guarantors in a professional and courteous manner
• Establishing payment arrangements per guidelines and documenting terms in billing systems
• Applying payments collected over the phone to each date of service
• Handling customer inquiries, disputes, and complaints, escalating contentious complaints to supervisors or higher management
• Obtaining all insurance, demographic, and guarantor information and updating patient profiles as well as billing third-party payers as appropriate
• Clearly documenting work and follow-up steps in the system after each call

Essential Qualifications

To be successful in this role, you will need:

• A high school graduate or GED certificate
• A minimum of 6 months' experience in a physician billing or third-party payer environment
• A strong understanding of contracts, insurance benefits, exclusions, and other billing requirements
• Knowledge of claim forms, HMOs, PPOs, Medicare, Medicaid, and compliance program regulations
• Ability to understand and navigate the payer adjudication process
• Experience with patient financial and practice management systems, preferably Epic and/or other electronic billing systems

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous call center or claims experience
• Previous experience in an academic healthcare setting
• Knowledge of medical terminology

Compensation and Benefits

arenaflex offers a competitive hourly rate range of $21.63 - $26.44, based on experience, skill set, training, and education. Our comprehensive benefit package includes:

• Healthcare benefits
• Paid Time Off to promote a healthy lifestyle
• A productive work environment that fosters growth and development

Work Environment and Culture

As a remote employee, you will have the flexibility to work from the comfort of your own home while still being part of a dynamic and supportive team. arenaflex is committed to providing a productive environment that encourages collaboration, innovation, and continuous learning.

Career Growth Opportunities

arenaflex is committed to the growth and development of our employees. As a Customer Service Specialist I, you will have opportunities to advance your career through our Revenue Cycle Career Ladder, which offers a clear path for professional growth and development.

How to Apply

If you are a motivated and customer-focused individual with a passion for patient financial services, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Now!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and adheres to all requirements of all applicable federal, state, and local civil rights laws. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. Apply for this job