Experienced Customer Development Manager – Strategic Account Management and Business Growth

At arenaflex, we believe that innovation, science, and wellness must merge, not collide. Here, we harness the collective strength of these three pillars to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life, Nature's Bounty, Vital Proteins, Orgain, Nuun, BOOST, Carnation Breakfast Essentials, Peptamen, Compleat Organic Blends, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases. At arenaflex, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing. Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers.

Job Summary:

We are seeking an experienced Customer Development Manager to lead the functional management, leadership, and execution of all sales-related activities for the Costco account. The ideal candidate will have a proven track record of developing strategic and winning relationships with large customers, driving business growth, and managing multiple priorities and brands. This is a remote or hybrid role based on the selected candidate's geographic location, with a preference for applicants living within a commutable distance of Seattle, WA, Bridgewater, NJ, Chicago, IL, Palm Beach Gardens, FL, or Long Island, NY.

Key Responsibilities:

* Develop strategic and winning relationships throughout Costco, with a particular focus on divisional wins, such as displays, distribution gains, ACV enhancement, and more.

• Establish strong working relationships with all internal teams, including Customer Strategy, Finance, and Customer Service.
• Develop a detailed understanding of the customer's go-to-market model, including Category Management strategy.
• Deliver target budget plans and new product distribution goals, aligning with the customer's objectives.
• Execute our brand and category growth strategy, ensuring alignment with the customer's goals.
• Identify new opportunities for growth, develop and implement strategic written sales plans, and measure results.
• Maintain a clear understanding of customer objectives and liaise with RVP to develop operational plans for execution and measurement.
• Foster and grow existing and new relationships within the account, gaining a deep understanding of current and potential future needs of our customers.
• Educate business partners on our products, retail goals, and measurement of success.
• Deliver customer presentations that demonstrate innovation, shelf positioning, promotions, communicate pricing, and more.
• Manage daily business in partnership with customers, including UPC product/item setup, maintenance, logistics, and inventory management.
• Sell-in new products and all promotions to qualified retailers, ensuring full-line distribution of products (new and existing items).
• Work with customers to implement Retail initiatives and monitor Retail standards.
• Ongoing contract management that focuses on strategic alignment and designed to strengthen both the customer and arenaflex market position.
• Responsible for working with agencies to input Trade Investment Management (TIM and Osprey): system input, trade fund management, direct sales forecasting, and projection activities for the company.
• Strong Trade management/budget processing and an efficiency that focus on a strong ROI.
• Monthly reporting, sales analytics, and insights; understand go-to-market strategy and how to maximize sales efficiency.
• Perform other duties as required.
• P&L management within respective account coverage.

Essential Qualifications:

* Bachelor's degree in business or related field is preferred.

• 5+ years' experience ideal; minimum 2 years Managing Large Customers desired.
• Sales experience in the Grocery, Drug, and/or Mass retail channel(s) is required.
• Experience in consumer goods and Vitamins and supplements is highly preferred.
• Prior experience using syndicated data to determine customer needs and establish the most effective pricing and promotional activities that will increase sales and market share for the company and its customers.
• Knowledge regarding Project Management, and experience with setting up and managing projects in a complex, fast-moving environment.
• Knowledge regarding relationship management, experience, and mindset to work with partners in building initiatives that deliver on goals.
• Strong cross-functional relationships with assigned accounts.
• Proficient in MS Office Suite (Word, Excel, PowerPoint, etc.).

Preferred Skills:

* Ability to manage multiple priorities and multiple brands/categories.

• High level of organizational skills, good written and oral communication skills.
• Ability to work independently and meet deadlines.
• Must be able to multi-task and follow-up when responses are needed.
• Deep understanding of the assigned Customer and how to develop demand creation plans.
• The ability to utilize creativity and push beyond the obvious, comfortable going into "unchartered" territory in setting out recommendations and goals.
• Problem solver with a solutions-oriented mindset.
• Must be a dynamic leader who can push past obstacles and overcome objections.
• Understand the value of listening to customers, gaining insights, and moving objectives forward.
• Must be an articulate communicator who can quickly synthesize data.
• P&L management and strong financial acumen.

Compensation and Benefits:

The approximate target compensation range for this role is $120K to $140K. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position. arenaflex offers performance-based incentives and a competitive total rewards package, which includes a 401(k) with company match, healthcare coverage, and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position.

Diversity, Equity, and Inclusion:

arenaflex is an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [email protected] or please dial 711 and provide this number to the operator: 1-800-321-6467. This position is not eligible for Visa Sponsorship. Review our applicant privacy notice before applying at https://www.arenaflexjobs.com/privacy Apply Job! Apply for this job