Experienced Customer Service Associate – Amazon Locker+ Retail Location

About arenaflex

arenaflex is a leading innovator in the retail industry, dedicated to providing exceptional customer experiences through its Amazon Locker+ retail locations. Our mission is to make the return and pickup of packages convenient for our customers, and we're looking for talented individuals to join our team as Customer Service Associates. If you're passionate about delivering quality service, thrive in a fast-paced environment, and are eager to make a difference in our customers' lives, we want to hear from you!

Job Overview

As a Customer Service Associate at arenaflex, you'll be part of a dynamic team that's committed to exceeding customer expectations. You'll work in a designated retail location, assisting customers with their orders, processing returns, and preparing packages for delivery. Our associates are the face of arenaflex, and we're looking for individuals who can provide exceptional service, resolve problems efficiently, and maintain a clean, safe, and organized workspace.

Duties & Responsibilities

• Receive, pick, and stow customer orders, process returns, and prepare for delivery.
• Assist customers with questions they may have, providing accurate and timely information.
• Work through problem-solving scenarios for customers, ensuring their needs are met and their concerns are addressed.
• Maintain a clean, safe, and organized workspace, adhering to arenaflex's high standards.
• Manage responsibilities for a Locker location, including opening and closing the site, ensuring a seamless customer experience.
• Use technology like smartphones and handheld devices to sort, scan, and prepare orders efficiently.
• Receive truck deliveries, ensuring timely and accurate processing of packages.

Physical Demands and Work Environment

As a Customer Service Associate, you'll be required to perform physical labor, including lifting up to 49 pounds, standing and walking for extended periods, and using carts, dollies, hand trucks, and other gear to move items around. You'll also need to be available to work part-time between the hours of 8:30 a.m. and 9:30 p.m., with schedules varying week to week.

What it's like at arenaflex Locker locations

Our Locker locations are designed to provide a safe and comfortable working environment for our associates. You'll be behind a counter, working with customers, and may be located in a Whole Foods Market, a freestanding location, a partner retailer, or even in the lobby of a warehouse. Our locations are climate-controlled, with minimal noise levels, and a relaxed dress code.

Why You'll Love arenaflex

arenaflex offers a range of benefits and perks that make us an attractive employer. Our jobs are nearby, with great pay, and offer work-life balance. We have flexible scheduling options, including full-time, reduced-time, and part-time shifts, as well as anytime pay and a range of benefits, including pay and savings options, healthcare, and career advancement opportunities.

Requirements

• Candidates must be 18 years or older with the ability to understand and adhere to all job requirements and safety guidelines.
• High school diploma or equivalent required.
• Previous customer service experience preferred.

How to Get Started

If you're passionate about delivering exceptional customer service and are eager to join our team, apply now! You can begin by submitting your application above. If you need help with your application or to learn more about our hiring process, please visit our website or contact our Application Help team.

Equal Employment Opportunity

arenaflex is committed to a diverse and inclusive workplace. We're an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.