Email/Chat/Phone Specialist (Nights and Weekends) – Join arenaflex's Dynamic Customer Experience Team

At arenaflex, we're passionate about creating unforgettable experiences for our customers, and we're looking for a talented Email/Chat/Phone Specialist (Nights and Weekends) to join our dynamic customer experience team. As a key member of our team, you'll have the opportunity to engage with hundreds of customers, providing proactive, friendly, and high-quality service that exceeds their expectations. About arenaflex arenaflex is a leading live event ticketing platform that's revolutionizing the way fans experience live events. We pride ourselves on creating memorable experiences for all of our customers from the point of purchase until they enter the gates. Our team is dedicated to providing exceptional customer service, and we're committed to making connections with our customers that go beyond just a transaction. Your Role in arenaflex's Success As an Email/Chat/Phone Specialist (Nights and Weekends), you'll be on the front lines of representing the arenaflex brand, helping to ensure that our fans get the right seats at the right price. Your role will contribute significantly to the success of arenaflex, and your responsibilities will include: * Handling customer contacts, promptly and professionally, via phone, email, and live chat * Answering questions about purchases, orders, inventory, and upcoming events * Supporting our customers proactively via phone, email, and live chat * Utilizing internal and external technology to manage order fulfillment * Being a team player and contributing to culture and growth * Creating memorable experiences with customers who share our love for live events Your Career Growth Opportunities At arenaflex, we're committed to helping our team members grow and develop their skills. Here's how your role expectations will progress as a Call Center Associate in the first 30, 90, and 180 days: * 30 days in: Complete new hire orientation, gaining the resources you need to be successful. Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers. Acclimate to team and company norms, business objectives, and arenaflex values. Gain access to and familiarize yourself with our accounts and internal systems. Shadow teammates and document what you've learned from observing and listening to their emails and calls. * 90 days in: Perform core responsibilities comfortably on your own. Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives. Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. Understand service level expectations, KPIs, and other metrics to watch for. * 180 days in: Apply methods to execute individual tasks that positively impact the team. Play an active role in continued learnings to advance skill sets necessary for team goals. Handle front-line customer escalations and follow-ups. Feel empowered to participate in extracurricular projects that will contribute to the success of the organization. What You'll Bring To succeed in this role, you'll need: * 1-2 years of customer service experience via phone, email, and live chat * A team player mentality and drive to contribute to culture and growth * A sense of curiosity to ask questions and keenness to improve upon work * Passion for live events (sports, concerts, or theatre) * Flexible schedule to work evenings, weekends, and holidays * Excellent verbal and written communication skills * Experience with Zendesk or similar help desk software Schedule and Benefits * Schedule: 1:30pm-10:00pm Monday/Tuesday off, with a hybrid schedule that includes 3 days in office and 2 days remote following training. * Training: Fully paid, with a comprehensive training program that includes 3 weeks of in-office training from Monday to Friday, 8:30am-5:00pm. * Compensation: $40,000 base salary with bi-annual bonuses and equity. * Benefits: Competitive compensation, bonus incentives, and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; hybrid working model; and a variety of additional workplace perks. Join arenaflex's Dynamic Customer Experience Team If you're passionate about live events and providing exceptional customer service, we want to hear from you! Apply now to join arenaflex's dynamic customer experience team and be a part of creating unforgettable experiences for our customers. ```html

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