Experienced Medical Customer Service Representative (Remote) – Medical Billing and Claims Investigation
At arenaflex, we're on a mission to revolutionize the medical billing and claims investigation industry by providing exceptional customer service and innovative solutions. As a Medical Customer Service Representative, you'll play a vital role in helping patients navigate their financial responsibilities and resolving complex claims. If you're a goal-driven, hard-working individual with excellent communication skills, we invite you to join our team and embark on an exciting career journey.
About arenaflex
arenaflex is a leading provider of medical billing and claims investigation services, dedicated to delivering high-quality solutions that meet the evolving needs of our clients. Our team of experts is passionate about making a positive impact on the healthcare industry, and we're committed to fostering a supportive and inclusive work environment. With a strong focus on customer satisfaction, arenaflex has established itself as a trusted partner in the medical billing and claims investigation space.
Job Summary
As a Medical Customer Service Representative, you'll be responsible for providing exceptional customer service to patients, resolving complex claims, and working collaboratively with our team to achieve outstanding results. This is an exciting opportunity for someone seeking experience in medical billing and claims investigation, with a competitive desire to maximize returns. If you're a motivated and results-driven individual with excellent communication skills, we encourage you to apply.
Key Responsibilities
* Help patients understand their financial responsibilities in a helpful and non-threatening manner
- Take inbound and make outbound calls to patients regarding outstanding balances
- Meet or exceed established metric goals
- Follow established procedures to resolve patient account balances, including:
+ Identifying consumer payment plans + Utilizing call scripts provided + Setting up consumer payments over the phone + Documenting all conversations electronically on company and/or client systems
- Assist patients in determining eligibility for financial assistance programs and/or bank loans when applicable
- Provide information to Client Services as needed
- Understand and fully comply with all federal and state laws and regulations (HIPAA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures
Minimum Requirements
* High School Diploma or equivalent
- Willingness to submit for a background check
- Characterize high integrity
- Excellent interpersonal, verbal, and written communication skills
Preferred Qualifications
* Ability to work successfully in a fast-paced environment
- Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance, and FDCPA
- Experience with medical billing/claims processing
- Proficient in PC-based applications (Microsoft Outlook, Word, and Excel)
- Time management and sound decision-making skills
- Positive attitude and demonstration of teamwork
- Strong organizational and problem-solving skills
- Excellent customer service skills in a variety of situations, including those that escalate
- Ability to use strong attention to detail and data management skills
What We Offer
* Full comprehensive Paid Training Program (3+ weeks)
- Medical, Dental, and Vision insurance
- HSA and FSA available
- 401(K) plans with company match
- PTO and Paid holidays
- Employer-paid life insurance and long-term disability
- Internal company growth
- Steady work schedule
Work Environment and Company Culture
At arenaflex, we're committed to creating a positive and supportive work environment that fosters growth, innovation, and collaboration. Our team is passionate about delivering exceptional customer service and making a meaningful impact on the healthcare industry. We believe in recognizing and rewarding our employees' hard work and dedication, and we offer a range of benefits and perks to support their well-being and career development.
Compensation and Benefits
* Competitive salary range: $15-$17 based on experience
- Opportunities for career growth and advancement
- Comprehensive benefits package, including medical, dental, and vision insurance
- HSA and FSA available
- 401(K) plans with company match
- PTO and Paid holidays
- Employer-paid life insurance and long-term disability
How to Apply
If you're a motivated and results-driven individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status, or status as a protected veteran or any other federal, state, or local protected class.
Job Type
Full-time
Location
United States, Iowa (USA)
Remote Work
This is a full remote job, offering the flexibility to work from home and maintain a healthy work-life balance.
Apply Now
Don't miss this opportunity to join our team and embark on an exciting career journey. Apply now and take the first step towards a rewarding and challenging role in medical billing and claims investigation. Apply for this job