Experienced Health & Benefits Customer Service Representative / Support Specialist (Remote) - Join arenaflex's Mission-Driven Team

At arenaflex, we're dedicated to empowering individuals and businesses to thrive today, tomorrow, and into retirement. As a people-centric and client-obsessed organization, we're committed to delivering exceptional results with unwavering integrity. We're seeking an experienced Health & Benefits Customer Service Representative / Support Specialist to join our team and help us strengthen and simplify the health and wealth journey for our customers. About arenaflex arenaflex is a forward-thinking organization that's passionate about driving results and making a positive impact on people's lives. Our mission is to provide innovative solutions that empower individuals and businesses to achieve their goals. We're a community of like-minded professionals who share a commitment to excellence, integrity, and customer satisfaction. Job Summary & Responsibilities As a Health & Benefits Customer Service Representative / Support Specialist, you'll play a critical role in supporting our customers' journey through the healthcare reimbursement system. This challenging and fast-paced position requires a customer-focused approach, with a strong emphasis on delivering exceptional service and education to our customers. You'll be responsible for: * Providing high-quality, customer-focused telephonic service using knowledge of procedures and systems to meet and/or exceed member satisfaction * Consulting with members to support easy navigation of available online tools, from checking account balances to submitting claims * Resolving issues without management intervention to remove barriers for the member * Protecting sensitive member information with discretion * Engaging with members at all levels, prioritizing effectively to meet member service goals and deadlines * Performing other duties as assigned Key Responsibilities: * Provide exceptional customer service through telephonic interactions, ensuring high-quality service and education to customers * Support customers in navigating online tools and resources, including account balances and claim submission * Resolve issues independently, without management intervention, to remove barriers for customers * Protect sensitive customer information with discretion and confidentiality * Engage with customers at all levels, prioritizing effectively to meet service goals and deadlines * Perform other duties as assigned by management Training & Development As a new hire, you'll participate in a comprehensive training program, which includes: * Mandatory attendance during the training period (approximately 4-5 weeks) * Paid training with PTO accrual during the training period * A product exam at the end of training, requiring a passing score of 85% to continue in the role * Ongoing training and development opportunities to enhance your skills and knowledge Schedule & Availability * Training Schedule: 9 a.m. to 5:30 p.m. ET and 10:30 a.m. ET to 7 p.m. ET (subject to change due to business needs) * Regular Schedule: 11:30 a.m. ET to 8 p.m. ET (subject to change due to business needs) * Some Saturdays: 10 a.m. ET to 3 p.m. ET (subject to change due to business needs) Requirements & Qualifications * 1-3 years of experience in Customer Service * Prior call center experience preferred * No degree required * Computer knowledge and skills, comfortable learning new systems * Ability to learn, memorize, and retain information * Basic understanding of medical/reimbursement terminology preferred * Ability to adapt to a fast-paced environment * Problem-solving skills * Attention to detail and accuracy * Analytical skills * Prolonged periods of sitting at a desk and working on a computer * Occasionally lift items up to 25 pounds * Ability to work overtime Compensation & Benefits * $17.50/hour plus incentive * Comprehensive benefits package, including medical, dental, and vision coverage * 401(k) retirement plan with company match * Paid time off and holidays * Ongoing training and development opportunities How to Apply If you're passionate about delivering exceptional customer service and are committed to making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our mission-driven team at arenaflex.

Why Join arenaflex?

* Be part of a people-centric and client-obsessed organization that's passionate about driving results and making a positive impact on people's lives * Enjoy a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) retirement plan, and paid time off * Participate in ongoing training and development opportunities to enhance your skills and knowledge * Work in a fast-paced and dynamic environment that's committed to excellence and customer satisfaction * Make a difference in the lives of our customers and contribute to the success of our organization

What We Offer

* Competitive compensation package, including $17.50/hour plus incentive * Comprehensive benefits package, including medical, dental, and vision coverage * 401(k) retirement plan with company match * Paid time off and holidays * Ongoing training and development opportunities * Collaborative and supportive work environment * Opportunities for career growth and advancement

How to Apply

* Visit our website to submit your application * Provide your resume and cover letter * Complete our online application form * Participate in a phone or video interview * Complete a skills assessment or training exercise * Join our team and start making a difference in the lives of our customers!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job