Experienced Guest Service Video Chat Specialist – Disability Access Service Support

At arenaflex, we're not just building a company – we're crafting an experience. We're a global leader in entertainment, media, and consumer products, and we're looking for talented individuals to join our team as Guest Service Video Chat Specialists. If you're passionate about providing exceptional guest service and have a knack for technical support, we want to hear from you.

About arenaflex

arenaflex is a place where creativity, innovation, and passion come together to create unforgettable experiences for our guests. We're a company that values diversity, inclusion, and employee growth, and we're committed to making a positive impact on our communities. As a Guest Service Video Chat Specialist, you'll be part of a dynamic team that's dedicated to delivering exceptional guest service and support.

Job Summary

We're seeking experienced Guest Service Video Chat Specialists to join our Disability Access Services team at arenaflex. As a Video Chat Specialist, you'll be responsible for providing exceptional guest service to our guests with disabilities, supporting their digital experience, and assisting with the registration process for our Disability Access Service. If you have a passion for Disney products and services, strong communication skills, and a knack for technical support, we want to hear from you.

Key Responsibilities

* Provide exceptional guest service to guests with disabilities, responding to their inquiries and resolving their issues in a timely and professional manner

• Support guests with their digital experience, including assistance with the My Disney Experience application and other related systems
• Assist guests with the registration process for our Disability Access Service, ensuring that they have a seamless and enjoyable experience
• Collaborate with other teams to resolve complex issues and provide a high level of service to our guests
• Participate in paid training classes, where you'll receive comprehensive training on our systems, applications, and policies
• Work in a fast-paced, inbound contact center environment, responding to guest inquiries and resolving issues in a timely and professional manner

Essential Qualifications

* Sales and Service Experience in a customer service or contact center environment, with a strong understanding of Disney property, products, and services

• Technical abilities and computer proficiency, with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite
• Ability to handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing
• Strong problem-solving decision-making skills, with the ability to think critically and resolve complex issues
• Written, verbal, and interpersonal communication skills, with the ability to communicate effectively with guests and colleagues
• Comfortable asking discovery questions to acquire relevant information from guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation

Preferred Qualifications

* Experience working in a contact center environment, with a strong understanding of customer service principles and practices

• Knowledge of disability-related services and accommodations, with a strong understanding of the needs and requirements of guests with disabilities
• Experience working with guests with disabilities, with a strong understanding of their needs and requirements
• Strong analytical and problem-solving skills, with the ability to think critically and resolve complex issues
• Experience working in a fast-paced, dynamic environment, with a strong ability to multitask and prioritize tasks

Skills and Competencies

* Strong communication and interpersonal skills, with the ability to communicate effectively with guests and colleagues

• Technical skills, including proficiency in Microsoft Office Tools and Guest Service Suite
• Analytical and problem-solving skills, with the ability to think critically and resolve complex issues
• Ability to work in a fast-paced, dynamic environment, with a strong ability to multitask and prioritize tasks
• Strong customer service skills, with a strong understanding of customer service principles and practices
• Ability to handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing

Career Growth Opportunities and Learning Benefits

As a Guest Service Video Chat Specialist at arenaflex, you'll have the opportunity to grow and develop your skills and career. We offer a range of training and development programs, including:

• Comprehensive training classes, where you'll receive training on our systems, applications, and policies
• Ongoing coaching and feedback, to help you develop your skills and performance
• Opportunities for career advancement, with a range of roles and responsibilities available within the company
• Access to a range of learning and development resources, including online courses, workshops, and conferences

Work Environment and Company Culture

As a Guest Service Video Chat Specialist at arenaflex, you'll work in a fast-paced, inbound contact center environment, responding to guest inquiries and resolving issues in a timely and professional manner. Our company culture is built on a foundation of innovation, creativity, and collaboration, and we're committed to making a positive impact on our communities.

Compensation, Perks, and Benefits

As a Guest Service Video Chat Specialist at arenaflex, you'll receive a competitive salary, with opportunities for career advancement and professional growth. We also offer a range of benefits, including:

• Competitive salary and benefits package
• Opportunities for career advancement and professional growth
• Comprehensive training and development programs
• Access to a range of learning and development resources
• A dynamic and supportive work environment

How to Apply

If you're passionate about providing exceptional guest service and have a knack for technical support, we want to hear from you. To apply for this role, please submit your application through our website. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer, and we welcome applications from all qualified candidates. We're committed to diversity, inclusion, and employee growth, and we're dedicated to making a positive impact on our communities.

Accommodations

If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, please email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Keywords

* Guest Service

• Video Chat
• Customer Support
• Reservations
• Call Center
• Technical Support
• Conflict Resolution
• Problem Solving
• Disability Access Service
• Guest Service Suite
• Microsoft Office Tools

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