eCommerce Account Administrator

Job Description:

• Set up, maintain, and optimize product listings across marketplaces (Amazon, Walmart, Chewy, etc.)
• Ensure all listings follow platform best practices for titles, bullets, descriptions, images, digital assets, keywords and attributes
• Organize and prepare digital brand assets for retailer use, including images, copy, descriptions, supporting marketing materials and price sheets
• Collaborate cross-functionally to develop and refine product page content and brand listings
• Proactively audit product listings, catalog health, and Buy Box status a minimum of 3x per week
• Identify and resolve listing suppressions, content inaccuracies, catalog mismatches and duplications and compliance or policy flags
• Monitor and optimize Buy Box ownership across SKUs
• Document issues and implement corrective actions to maintain account health
• Open, track, and manage cases through platforms including Amazon, Chewy and Walmart
• Coordinate with internal teams to investigate and resolve issues including listings reinstatements, content disputes, brand authority, inventory or catalog discrepancies, and compliance related flags
• Maintain detailed documentation and ensure timely resolution of all cases
• Assist with core merchandising activities, including catalog setup and SKU creation, price maintenance and updates, and promotional setup and execution
• Support product launches, updates, and lifecycle changes

Requirements:

• 2+ years of experience in e-commerce or marketplace support
• Hands-on experience with major e-commerce platforms including Amazon, Chewy and Walmart
• Detail oriented mindset
• Ability to manage multiple accounts, client calls, priorities and deadlines
• Strong written communication skills
• Preferred Qualification:
• Walmart 1P/3P Experience
• Chewy Experience
• Agency Experience

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