Experienced Customer Service Representative – Remote Opportunity at arenaflex

Are you passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment? Do you have a knack for problem-solving and a strong desire to make a difference in the lives of others? If so, we invite you to join arenaflex as an Experienced Customer Service Representative, working remotely from the comfort of your own home.

Why arenaflex?

arenaflex is a leading organization in the industry, renowned for its commitment to customer satisfaction and excellence. As a remote customer service representative, you will be an integral part of our team, working closely with colleagues and stakeholders to provide top-notch support to our customers. With arenaflex, you'll enjoy the flexibility of remote work, allowing you to balance your work and personal life with ease.

About the Role

As an Experienced Customer Service Representative, you will be a member of the Payments and Digital Strategy crew in the arenaflex Credit Union. Your primary responsibilities will include:

• Completing statistical access and balancing features
• Coordinating return items with contributors, door vendors, the Federal Reserve Bank, and other institutions
• Assisting various departments with fraud resolution, member inquiries, and associated Accounting standard ledger balancing
• Working member cases/assignments
• Following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
• Processing mortgage bills, multi-account and member deposits, credit card bills, and other exams, including IRA, bankruptcy, and payoff exams
• Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Logging, studying, and making important GL, account changes, and/or returns
• Processing Stop Pays and Check Batching
• Completing daily balancing and department closing
• Obtaining information from contributors for the timely and correct processing of international and domestic wire transfer requests
• Researching and verifying incoming and outgoing wire transfer information
• Communicating with the vendor to process wire transfers
• Understanding and being familiar with outgoing and incoming wire transfer laws
• Depositing check returns, studying member re-exams on draft changes, processing member exams, affirming contributors for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers
• Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees

What You'll Need for Success

To excel in this role, you'll need:

• A high school degree or GED
• Intermediate Excel and Word experience
• Strong communication and problem-solving skills
• Ability to work prolonged hours in aid of business needs
• Ability to work in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
• Ability to perform mathematical calculations and analyze data
• Ability to effectively prioritize work and meet time limits under high-pressure conditions
• Ability to cross-train and perform any position assigned within the department
• Ability to interact professionally with all personnel and contributors
• Ability to work independently and with minimum supervision
• Ability to self-motivate with strong employer skills and ability for attention to detail
• Ability to maintain excellent performance and attendance
• Must pass relevant arenaflex and Credit Union pre-employment compliance exams

What We Offer

As an arenaflex team member, you'll enjoy:

• Competitive compensation and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Flexible remote work arrangements
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools
• Opportunities to work with a diverse and talented team

How to Apply

If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join the arenaflex team today! Apply Now!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job