Experienced Full Stack Forecasting Manager – Global Customer Service Capacity Planning

At arenaflex, we're committed to revolutionizing the way we serve our customers. As a leader in the e-commerce industry, we're constantly pushing the boundaries of innovation and excellence. Our team of experts is dedicated to creating a seamless and personalized experience for our customers, and we're looking for a talented individual to join our ranks as a Sr. Manager of Forecasting.

About arenaflex

arenaflex is a world-class e-commerce platform that's passionate about customer experience. We're driven by a spirit of innovation that's part of our DNA, and we're constantly evolving to meet the changing needs of our customers. Our team of technology experts is dedicated to researching and developing cutting-edge solutions that improve the lives of shoppers and sellers around the world.

Job Summary

As our Sr. Manager of Forecasting, you'll play a critical role in creating and delivering contact forecasts that will help us generate a cost-effective and comprehensive global capacity planning solution for our Customer Service (CS) network. You'll lead a team of analysts and managers spread across multiple countries, and will be responsible for their performance in ensuring low error contact forecasts to ensure service level delivery. This is a high-impact role with goals that directly impact the bottom line of the business, and you'll have the opportunity to interact with senior CS leadership on a regular basis.

Key Responsibilities

* Create and deliver contact forecasts that will help us generate a cost-effective and comprehensive global capacity planning solution for our CS network

• Lead a team of analysts and managers spread across multiple countries, and will be responsible for their performance in ensuring low error contact forecasts to ensure service level delivery
• Develop and implement forecasting techniques across multiple Amazon markets
• Manage the performance of the team, including hiring, development, and performance management
• Collaborate with senior CS leadership to keep them updated on the drivers for forecast variance and participate in strategic long-term planning initiatives
• Analyze various sources of data to identify trends and patterns, and use this information to inform forecasting decisions
• Develop and maintain reports, analyses, and plans to support forecasting activities
• Work autonomously in a highly demanding and often ambiguous environment, with strong attention to detail and exceptional organizational skills

Essential Qualifications

* Bachelor's degree in Business, Mathematics, Operations Research, Engineering, or a related field

• 10+ years of experience in Forecasting/Planning, with a strong analytical background
• Experience managing a team of analytic professionals, including hiring, development, and performance management
• Experience with SQL, statistical analysis, and data visualization tools
• Excellent communication skills to share findings in an understandable and actionable manner
• Ability to lead successfully in a dynamic, fast-paced environment
• Ability to manage team to meet tight deadlines and prioritize workloads

Preferred Qualifications

* MBA or Master's degree in Mathematics, Statistics, Computer Science, Engineering, or other business/analytical disciplines, with 10+ years of related work experience

• Experience in forecasting, time-series, and multivariate regression
• Combination of technical skills and business savvy to interface with all levels and disciplines across the organization
• Proven track record of dealing well with ambiguity, prioritizing needs, and delivering results in a dynamic environment
• Experience using AWS technologies such as Redshift, S3, etc.
• Excellent interpersonal, written, and oral communication skills
• Natural curiosity and desire to learn

Skills and Competencies

* Strong analytical and problem-solving skills, with the ability to analyze complex data sets and identify trends and patterns

• Excellent communication and interpersonal skills, with the ability to share findings in an understandable and actionable manner
• Ability to lead and manage a team of analysts and managers, with a strong focus on performance management and development
• Experience with forecasting techniques, including time-series and multivariate regression
• Strong technical skills, including SQL, statistical analysis, and data visualization tools
• Ability to work autonomously in a highly demanding and often ambiguous environment, with strong attention to detail and exceptional organizational skills

Career Growth Opportunities and Learning Benefits

As a member of our team, you'll have the opportunity to grow and develop your skills in a dynamic and fast-paced environment. We offer a range of training and development programs to help you achieve your career goals, including:

• Regular training and development sessions to help you stay up-to-date with the latest forecasting techniques and tools
• Opportunities to work on high-impact projects that will help you develop your skills and experience
• A collaborative and supportive team environment that will help you grow and develop as a professional
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced environment that's passionate about innovation and excellence. We're committed to creating a seamless and personalized experience for our customers, and we're looking for talented individuals who share our vision. Our team is collaborative and supportive, with a strong focus on performance management and development. We offer a range of benefits and perks, including:

• Flexible work arrangements, including remote work options
• Comprehensive benefits package, including health insurance, retirement savings, and paid time off
• Opportunities for professional development and growth
• Collaborative and supportive team environment

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Salary: $120,000 - $150,000 per year
• Bonus: up to 20% of annual salary
• Benefits: comprehensive benefits package, including health insurance, retirement savings, and paid time off
• Perks: flexible work arrangements, including remote work options, and opportunities for professional development and growth

Conclusion

If you're a talented and motivated individual who's passionate about customer experience and forecasting, we want to hear from you. As a Sr. Manager of Forecasting at arenaflex, you'll have the opportunity to lead a team of analysts and managers, develop and implement forecasting techniques, and collaborate with senior CS leadership to drive business results. We offer a range of benefits and perks, including flexible work arrangements, comprehensive benefits, and opportunities for professional development and growth. Apply now to join our team and help us revolutionize the way we serve our customers. Apply for this job