Customer Experience Champion II – Empowering Exceptional Customer Journeys at arenaflex

Are you a customer experience enthusiast with a passion for delivering exceptional service and driving business growth? Do you thrive in a dynamic, innovative environment where creativity and collaboration come together to shape the future of customer experience? Look no further than arenaflex, a leading provider of training, technology, and communications services that's transforming the way we connect across the globe.

About arenaflex

arenaflex is a diverse network of people driven by our shared ambition to shape a better future. We're a community of innovators, thinkers, and doers who are passionate about empowering people to live, work, and play to their fullest potential. With a commitment to learning and growth at the speed of technology, we're constantly pushing the boundaries of what's possible in the world of customer experience.

Join the arenaflex Team

As a Customer Experience Champion II at arenaflex, you'll be part of a team that's dedicated to delivering exceptional customer experiences through first-contact resolution, discovery, efficiency, and quality. You'll be responsible for handling and resolving customer concerns, educating customers on device-related inquiries, and turning every contact into a sell or save opportunity with a premium experience. Your goal will be to create loyal customers who want to stay with arenaflex, and to identify plans and services that would suit customer needs to prevent future contacts.

Key Responsibilities

As a Customer Experience Champion II, your key responsibilities will include:

• Handling and resolving customer concerns, while educating customers with varying complexity levels of device-related inquiries
• Turning every contact into a sell or save opportunity with a premium experience so customers will want to stay loyal to arenaflex
• Embracing the Service Plus mindset by resolving customer concerns and future concerns
• Providing an exceptional experience through discovery and targeted recommendations while leveraging customer-specific insights
• Navigating systems and using tools and resources to be self-sufficient and effectively provide billing explanations for the customers in your queue
• Serving as a brand ambassador and advocate for customers newly joined to arenaflex, throughout every contact and highlighting all that arenaflex has to offer through our products and services
• Practicing an acceptable level of Business Acumen that encompasses the best interest of the Company, Customer, and fellow employees
• Identifying plans and services that would suit customer needs in order to prevent future contacts

Requirements

To be eligible for this position, you'll need to have:

• A Bachelor's degree or one or more years of customer service experience
• One or more years of sales experience
• Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A
• A strong sales acumen with a track record of meeting or exceeding revenue goals
• The ability to work a rotating schedule (shifts) including nights, weekends, and holidays based on the needs of the business
• The ability to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time based on business needs
• Meet all home office requirements including a private work space, minimum internet speed, and desk for the required equipment provided

Preferred Qualifications

Even better if you have:

• A degree
• Experience with Google's G-Suite (e.g., Docs, Sheets) and Microsoft Office Suite (Word, Excel)
• Experience troubleshooting hardware, software, applications, network, and device issues
• Experience promoting and upselling products or services

Home Office Requirements

In this remote role, you'll work from home with occasional in-person meetings and training. Your home office must meet the following requirements:

• Located within the contiguous United States
• Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you)
• A dedicated quiet and private workspace
• Verizon conducts periodic home audits via webcam to ensure your workspace meets requirements
• The ability to self-manage in a remote work environment including setup of company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections

Work Environment and Company Culture

As a remote employee, you'll have the flexibility to work from home with occasional in-person meetings and training. Our company culture is built on a foundation of collaboration, inclusivity, and empowerment. We celebrate our employees' differences and strive to create a workplace where everyone feels valued, connected, and empowered to reach their potential.

Equal Employment Opportunity

We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger, and we're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

Apply Now

If arenaflex and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. Don't miss this opportunity to join a dynamic team of innovators and thinkers who are shaping the future of customer experience. Apply now and take the first step towards an exciting career with arenaflex. Apply Job! Apply for this job