Experienced Customer Service Representative - Sales (Hybrid) – Drive Customer Satisfaction and Loyalty at arenaflex
At arenaflex, we're on a mission to redefine customer service and create meaningful connections with each and every customer. As a global leader in communications and technology, we're committed to staying at the forefront of innovation and delivering exceptional experiences that exceed our customers' expectations. We're seeking a talented and dedicated Customer Service Representative - Sales (Hybrid) to join our team and help us achieve our vision.
About arenaflex
arenaflex is a pioneer in the communications and technology industry, with a rich history that spans nearly 150 years. From the invention of the telephone to the widespread availability of 5G and Fiber, we've been at the forefront of innovation and connection-making. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted and reliable partner for individuals, families, and businesses around the world.
Job Summary
As a Customer Service Representative - Sales (Hybrid) at arenaflex, you'll be the voice of our company, providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. You'll be responsible for handling customer interactions, resolving issues, and promoting our products and services to drive sales and revenue growth. This is a hybrid-remote position, requiring you to work in our Mesa, AZ location 3-4 days a week and remotely from home 1-2 days a week.
Key Responsibilities
* Handle customer interactions (calls, chats, emails) in a fast-paced environment
- Accurately resolve issues related to service, billing, payments, and collections
- Explain bills and product features clearly
- Troubleshoot basic problems and seek higher support if needed
- Build customer confidence and loyalty by resolving issues
- Support various customer inquiries, including technical issues
- Work a flexible 40-hour per week schedule, which may include nights and weekends
- Participate in paid training to develop your skills and knowledge
What We're Looking For
* Unwavering customer focus and a strong work ethic
- Adaptability and problem-solving skills
- Attention to detail and a commitment to excellence
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong sales and customer service skills, with a proven track record of success
Benefits and Perks
* Competitive hourly rate of $23.45 + uncapped commissions for sales goals
- Milestone bonus of $1,000
- Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, internet, and home phone
- Tuition reimbursement program
- Paid Time Off (PTO) and holidays
- Medical, dental, and vision coverage
- 401(k) plan
- Paid parental leave
- Disability benefits and life insurance
- Extensive employee wellness programs
- WFH requirements, including verified internet service and a dedicated work area
Career Growth Opportunities
* Opportunities for career advancement and professional growth
- Training on the latest technology, devices, and arenaflex products and services
- Ability to round out your experience and develop new skills
- Collaborative and dynamic work environment with a team of dedicated professionals
Work Environment and Culture
* arenaflex is committed to creating a diverse and inclusive work environment that values and respects all employees
- We prioritize employee well-being and offer a range of benefits and programs to support your physical and mental health
- Our culture is built on a foundation of excellence, innovation, and customer satisfaction
- We're passionate about making connections and creating a better future for our customers and communities
How to Apply
If you're a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. Please submit your application and complete any required testing ahead of time to ensure a smooth and efficient interview process. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to providing reasonable accommodations for qualified individuals with disabilities and strive to create a workplace that's inclusive and respectful of all employees.
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