Experienced Customer Service Representative Team Lead - National Remote

Join arenaflex, a global organization that delivers care, aided by technology to help millions of people live healthier lives. As a Customer Service Representative Team Lead, you will play a vital role in improving health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Our culture is guided by diversity and inclusion, and we offer comprehensive benefits, career development opportunities, and a chance to make a meaningful impact on the communities we serve.

About arenaflex

arenaflex is a global organization that is dedicated to helping people live healthier lives. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. Our mission is to make the health system work better for everyone, and we are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

Job Summary

As a Customer Service Representative Team Lead, you will be responsible for leading a team of customer service representatives who provide support to Medicaid eligible consumers in Salt Lake County. You will be the primary point of contact for customers, answering their questions and providing referrals to providers and agencies in the area. You will also be responsible for utilizing a computer database to verify Medicaid eligibility and completing additional administrative tasks as assigned.

Responsibilities

* Lead a team of customer service representatives who provide support to Medicaid eligible consumers in Salt Lake County

• Answer incoming calls and provide referrals to providers and agencies in the area
• Utilize a computer database to verify Medicaid eligibility
• Complete additional administrative tasks as assigned
• Provide support and guidance to team members as needed
• Collaborate with other departments to ensure seamless delivery of services
• Develop and implement processes to improve customer satisfaction and team performance
• Analyze data and metrics to identify areas for improvement and develop strategies to address them
• Stay up-to-date on industry trends and best practices to ensure the team is providing the highest level of service

Requirements

* High School Diploma or equivalent

• 2+ years of customer service experience in the insurance, medical, behavioral health, or financial technology industry
• Familiarity with computer and Windows PC applications, including the ability to learn new and complex computer system applications
• Ability to work full-time, including occasional overtime, in a fast-paced environment
• Strong organizational and communication skills
• Ability to work independently and as part of a team
• Ability to maintain confidentiality and handle sensitive information
• Familiarity with Medicaid and other government programs is a plus

Preferred Qualifications

* Familiarity with financial health technology

• Experience working in a remote or virtual environment
• Certification in customer service or a related field

Telecommuting Requirements

* Ability to keep all company sensitive documents secure

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills

* Strong organizational skills

• Ability to understand multiple services and multiple benefit plans for Medicaid
• Ability to multi-task
• Ability to work in a fast-paced environment and meet deadlines
• Strong communication and interpersonal skills
• Ability to build relationships with customers and team members

Benefits

* Competitive hourly rate: $19.47 to $38.08 per hour

• Comprehensive benefits package, including medical, dental, and vision insurance
• Incentive and recognition programs
• Equity stock purchase and 401k contribution
• Opportunities for career growth and development
• Flexible work arrangements, including remote work options
• A supportive and inclusive work environment

Application Deadline

This job posting will be open for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Diversity and Inclusion

arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Apply Now

If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Join our team and help us advance health equity on a global scale. Apply for this job