Experienced Senior Manager - Customer Identity and Access Management Operations

Are you a seasoned leader with a passion for Identity and Access Management (IAM) operations? Do you have a proven track record of driving operational excellence and ensuring seamless, secure, and effective management of customer identity services? If so, we invite you to join arenaflex's Cybersecurity and Digital Risk (CDR) team as a Senior Manager - Customer Identity and Access Management Operations. At arenaflex, we're on a mission to become the leading cyber-safe airline in the industry. Our CDR team is tasked with keeping our customers' and employees' information safe and secure. As a Senior Manager - Customer Identity and Access Management Operations, you'll play a critical role in maintaining the integrity and availability of our CIAM processes and technology. You'll lead a team of operations specialists and engineers, partner with other CIAM leaders, IT teams, and business units, and ensure operational integration meets program objectives.

About arenaflex

arenaflex is a global company that operates in hundreds of locations around the world, serving millions of customers and tens of thousands of employees. We're committed to uplifting and providing opportunities in the places where we work, live, and fly. Our company culture values diversity, inclusivity, and innovation, and we're dedicated to creating a workplace where everyone can thrive.

Key Responsibilities

As a Senior Manager - Customer Identity and Access Management Operations, you'll be responsible for:

• Contributing to the IAM vision and roadmap
• Operational leadership for CIAM, including developing and implementing strategies to improve operational aspects of the program
• Leading and mentoring a team of operations specialists and engineers
• Partnering with other CIAM leaders, IT teams, and business units to ensure operational integration meets program objectives
• Acting as the primary operations contact for CIAM, providing updates and communications to partners at all levels
• Establishing and supervising key performance indicators (KPIs) for operational efficiency, incident management effectiveness, and alignment to United's customer identity standard
• Reporting on these metrics to provide clarity and drive improvements across CIAM operations

Qualifications

To succeed in this role, you'll need:

• A Bachelor's degree in Science, Technology, Engineering, or Science
• 9+ years of experience in a STEM field, including at least 5 years in Identity and Access Management technologies, processes, and capabilities
• At least 5 years of operational leadership experience leading delivery and incident management teams/people
• ITIL Process experience, particularly with incident, problem, and change management
• A deep understanding of IAM technologies, controls, and best practices, including adaptive authentication, PKI, and passwordless technologies
• A solid understanding of IAM principles in a cloud-first environment
• Knowledge of PCI, SOX, EU-GDPR regulations, and IAM
• The ability to influence technology teams to deliver a frictionless employee identity experience
• Experience influencing teams and partners without direct authority over them
• Coached individuals and leaders at multiple levels, demonstrating tangible results
• Established relationships with partners across all levels and departments
• Superb communication skills at all levels of the organization
• The ability to work in a fast-paced environment and adapt to changing priorities
• Must be legally authorized to work in the United States for any employer without sponsorship

Preferred Qualifications

While not required, the following qualifications will help you propel from the pack:

• Cybersecurity, Risk Management, Computer Science, or Information Management experience
• ITIL Certification, particularly ITIL Expert or Master
• Experience working in a cloud-first environment
• Knowledge of DevOps and Agile methodologies
• Experience with IAM tools and technologies, such as Okta, SailPoint, or Microsoft Azure Active Directory

What We Offer

As a Senior Manager - Customer Identity and Access Management Operations at arenaflex, you'll enjoy:

• A competitive salary range of $126,225 - $185,130
• A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
• Opportunities for career growth and professional development
• A dynamic and inclusive work environment that values diversity and innovation
• The chance to work on high-impact projects that make a real difference in the lives of our customers and employees

How to Apply

If you're a motivated and experienced leader with a passion for IAM operations, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We recruit, employ, train, compensate, and promote regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation. Apply Job! Apply for this job