Experienced Virtual Customer Care Representative – Community Management and Trade Partner Coordination

Join arenaflex, a leading homebuilder dedicated to creating extraordinary experiences for homeowners, communities, and associates, as we continue to make a lasting impact in the nation's housing market. As a Virtual Customer Care Representative, you will play a vital role in promoting positive working relationships with customers and trade partners, while overseeing homes under warranty in assigned communities. If you're passionate about delivering exceptional customer service, managing complex projects, and fostering a culture of growth and opportunity, this is the perfect opportunity for you to build your future with arenaflex.

About arenaflex

arenaflex is one of the nation's leading homebuilders, recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States. We're committed to making a positive impact in the communities we serve, while fostering a culture of opportunity and growth for our associates. Our mission is to build quality homes, provide exceptional customer service, and give back to the communities in which we work and live.

Your Responsibilities on the Team

As a Virtual Customer Care Representative, you will be responsible for:

• Promoting, facilitating, and fostering positive working relationships with arenaflex customers and trade partners
• Regularly exercising sound judgment and discretion when working with homeowners and trade partners
• Managing daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations
• Approving trade partner invoices upon satisfactory completion of the job, not to exceed $1,250
• Proactively remedying any trade partner scheduling, communication, or payment-related issues
• Understanding manufacturer recommendations for use and application of their products
• Supervising and/or conducting pre-closing meetings, demonstrations, celebrations, and 30-day post-close visits
• Reviewing and certifying the completion of each home within their community
• Managing, supervising, and directing all aspects of customer relations for an assigned community
• Conducting field meetings with trade partners, construction staff, and sales staff as needed
• Being an expert in the community and surrounding area, including knowledge of HOA fees and rules, schools, restaurants, shopping, etc.
• Supervising, reviewing, and resolving the condition of their community, including entry features, road and pond maintenance, common areas, model centers, and signage

Requirements

* High School Diploma or equivalent required, or equivalent work experience

• Bachelor's degree in a related field preferred
• Minimum 3 years of experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder
• Valid Driver's License with a good driving record
• Valid auto insurance coverage
• Advanced knowledge of scheduling, budgeting, and document management
• Ability to read and interpret blueprints
• Computer literacy and proficiency in MS Office products (Word and Excel)
• Excellent follow-up, communication (written and verbal), and time management skills

Contacts

You will have daily interaction with various division personnel, outside agencies, business partners, consultants, and homeowners.

Physical & Office/Site Presence Requirements

* Able to work in excess of eight hours per day

• Ability to operate a motor vehicle
• Climb stairs/ladders, bend, stoop, reach, lift, move, and/or carry equipment which may be in excess of 50 pounds
• Occasionally operate construction equipment
• Able to sit at a computer monitor for extended periods of time to complete paperwork, meet with building partners, and receive/return phone messages
• Must be able to work in a construction environment under all weather conditions
• Finger dexterity may be required to operate a computer keyboard and calculator

Life at arenaflex

At arenaflex, we're committed to fostering a supportive and enriching environment for our associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At arenaflex, we believe in investing in our associates, empowering them to thrive both personally and professionally.

Why Join arenaflex?

* Be part of a leading homebuilder dedicated to creating extraordinary experiences for homeowners, communities, and associates

• Enjoy a comprehensive array of benefits designed to enhance your well-being and professional growth
• Have access to robust health insurance plans, including Medical, Dental, and Vision coverage
• Participate in our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%
• Receive Paid Parental Leave and an Associate Assistance Plan to support you during life's critical moments
• Take advantage of our Education Assistance Program and up to $30,000 in Adoption Assistance
• Enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies
• Participate in our New Hire Referral Bonus Program and significant Home Purchase Discounts
• Be part of a supportive and enriching environment that empowers you to thrive both personally and professionally

How to Apply

If you're passionate about delivering exceptional customer service, managing complex projects, and fostering a culture of growth and opportunity, we encourage you to apply for this exciting opportunity. Visit our website to learn more about arenaflex and our commitment to creating extraordinary experiences for our associates, customers, and communities. Apply Now! arenaflex is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Apply for this job