Experienced Customer Service Coordinator (Remote) - Swing Shift: 10am-7pm CST
At arenaflex, we're on a mission to provide exceptional living experiences for individuals and families across the nation. As a Customer Service Coordinator, you'll play a vital role in delivering top-notch service to our residents, technicians, and project site team members. If you're passionate about customer satisfaction, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!
About arenaflex
arenaflex is a nationally recognized leader in apartment community management and development. Our team members are dedicated to making a positive impact in the lives of our residents, and we're committed to creating a workplace that's dynamic, rewarding, and challenging. With a focus on innovation, diversity, and mutual respect, we're proud to be a mission-driven organization that values teamwork and excellence.
Responsibilities
As a Customer Service Coordinator, you'll be responsible for:
- Providing exceptional customer service to residents, technicians, and project site team members in a fast-paced environment
- Receiving emergency and non-emergency service requests via online, email, or calls from residents
- Handling all calls, including troubleshooting and scheduling resident service request needs
- Identifying repeat, reoccurring, or outstanding requests and taking appropriate action to escalate and resolve
- Prioritizing calls according to urgency and importance
- Creating work orders and dispatching accordingly
- Scheduling work orders to ensure timely completion
- Monitoring voicemails and ensuring calls are returned and queues are cleared by the end of each day
- Handling customer questions and concerns regarding service requests
- Dispatching and scheduling pest control work orders
- Providing scheduling support for Deployed Spouses Program
Requirements
To be successful in this role, you'll need:
- A high school diploma or GED equivalent
- 1-3 years of relevant work experience
- Advanced skills with Microsoft Office applications
- Outstanding verbal and written communication skills
- Excellent customer service skills
- Superb attention to detail
- Ability to manage time effectively
- Ability to make decisions and solve problems
- Ability to adapt and prioritize within a fast-paced environment
Preferred Qualifications
While not required, we're looking for candidates with:
- Extensive customer service or administrative experience
- Experience with Yardi or other property management software
- Experience with scheduling/work order service ticket platforms
Compensation and Benefits
As a valued member of our team, you'll enjoy:
- A competitive hourly rate of $16.34 - $16.71
- Generous time off policies, including 11 paid holidays (12 for MA employees) and accrued time off
- Comprehensive medical, dental, and vision plan options
- 401(k) plan options with a company match
- Flexible spending account, dependent care flexible spending account, and health savings account options
- Long-term disability and voluntary short-term disability
- Basic term life insurance and AD&D
- Optional supplemental life insurance
- Health expense reimbursement program
- Tuition reimbursement program and continuous training and development opportunities
- Wellbeing program, employee assistance program, and commuter and parking reimbursement options
- Employee corporate discount programs
- Flexible and/or hybrid schedules available for certain roles
- Employee relief program supporting employees with unexpected hardships
Why Join arenaflex?
At arenaflex, we're committed to creating a workplace that's dynamic, rewarding, and challenging.
We offer
- A job you can be proud of: We're a nationally recognized leader in apartment community management and development, dedicated to making a positive impact in the lives of our residents.
- A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic, and rewarding workplace.
- A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members' career growth and professional development.
- A team that cares: We value teamwork, innovation, diversity, and mutual respect. Through our recognition and rewards programs, we're committed to celebrating and uplifting our team members.
How to Apply
If you're passionate about customer service and want to join a dynamic team that's making a difference, apply now! Please submit your application through our website. We can't wait to hear from you! Apply Now! Apply for this job