Experienced Customer Experience Specialist – Onsite

Join arenaflex, a global leader in digital business services, and embark on a rewarding career journey that combines innovation, customer satisfaction, and personal growth. At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Experience Specialist, you'll play a vital role in shaping the future of customer service, working collaboratively with our talented team to resolve customer inquiries, and finding innovative solutions to complex problems.

About arenaflex

arenaflex is a global, digital business services company that empowers the world's best brands to streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to make a positive impact on our communities, clients, and the environment.

Benefits of Working with arenaflex

* Paid Training to help you develop your skills and expertise

• Competitive Wages that reflect your value to our organization
• Full Benefits, including Medical, Dental, Vision, 401k, and more, to support your well-being
• Paid Time Off to recharge and pursue your passions
• Employee wellness and engagement programs to foster a positive work-life balance

Teleperformance and You

At arenaflex, we're committed to delivering a high-tech and high-touch approach that combines deep industry and geographic expertise with a passion for innovation. As a Customer Experience Specialist, you'll be the eyes and ears of our team, fielding customer inquiries, and finding creative solutions to complex problems. You'll work in a collaborative and engaging environment, interacting with people from diverse backgrounds, and experiencing a unique challenge every day.

Did You Know?

Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We're committed to helping you grow and develop your skills, so you can achieve your full potential and reach new heights.

Responsibilities

As a Customer Experience Specialist, your main responsibility is to find innovative ways to respond to varying customer questions, issues, and concerns. Your key responsibilities include:

• Providing customer support to customers via telephone and/or Internet, e.g., instant message, email
• Handling customer inquiries and resolving simple and basic support issues, such as address changes, processing orders, warranty or billing/payment
• Moving customers to the appropriate Product Support Specialist for product or service-related issues
• Processing a high volume of customer inquiries regarding offered products and services and resolving a targeted percentage of those inquiries
• Troubleshooting customer problems, identifying the root cause of the problem, and using tools and resources appropriately to determine how to resolve customer problems
• Escalating issues to the appropriate resource when unable to resolve problems in a reasonable amount of time
• Following up on escalated issues with coaching and mentoring to learn appropriate solutions and expand overall knowledge
• Tracking and documenting inbound support requests and ensuring proper notation of customer problems or issues
• Updating customer information and ensuring accurate entry of contact information
• Meeting standards of job, such as quality standards, adherence to schedule, and average handle time
• Providing guidance and/or mentoring to less experienced associates
• Performing other related duties as assigned

Qualifications

We're looking for fearless people who are inspired to deliver only the best in all that we do. To be successful in this role, you'll need:

• A High School Diploma or equivalent
• 18 years of age or older
• Proven call center experience
• Typing 25 WPM
• Proficiency in PC operation and navigation
• Ability to work independently
• Excellent communications skills, both oral and written
• Ability to work in a constantly changing and fast-paced environment
• Ability to stay composed and objective
• Strong listening skills

Be Part of Our arenaflex Family

At arenaflex, we're committed to creating a workplace that's conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a culture of inclusion and diversity, where everyone feels welcome and valued.

arenaflex is an Equal Opportunity Employer

Join arenaflex Today!

If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team that's shaping the future of customer service, apply now to become a Customer Experience Specialist at arenaflex. Apply for this job