Experienced Customer Service Agent - English Speaker (Part-Time / Night Shift) at arenaflex

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the transportation industry? Look no further than arenaflex, a pioneering company revolutionizing global transportation with cutting-edge technology and a commitment to sustainability. We're seeking enthusiastic and customer-focused Customer Support Agents fluent in English to join our dynamic team and contribute to arenaflex's mission to create a more efficient and environmentally friendly future for transportation worldwide.

About arenaflex

At arenaflex, we're on a mission to transform the way people move around the world. By harnessing the power of technology and innovation, we're not only making daily commutes more efficient but also reducing humanity's environmental footprint. With ambitious goals and a passion for sustainability, we're committed to creating a better future for transportation and the communities we serve.

Join our team and experience the dynamics of the mobility industry first-hand

As a Customer Support Agent at arenaflex, you'll have the opportunity to learn about the operations, technology management, and on-demand mobility processes that power our platform. You'll provide on-demand support to customers in the USA, helping them navigate our services and ensuring they have an exceptional experience. Your contributions will play a critical role in helping arenaflex achieve its goals and make a positive impact on the environment.

Key Responsibilities

As a Customer Support Agent at arenaflex, you'll be responsible for:

• Providing first-line support through phone, email, and digital channels to ensure customers receive timely and effective assistance
• Achieving 'first contact resolution' to handle customer queries quickly and efficiently, escalating issues as needed to ensure complete resolution
• Updating customer records with reasons for contact, solutions provided, and other relevant information to maintain service quality and support customer needs
• Fostering positive interactions in all communications, ensuring customers feel understood and supported
• Providing efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs
• Participating in training and briefings to gain expertise and understand client and contact centre requirements
• Following all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations
• Offering feedback and insights on areas that may lead to a poor customer experience
• Embodying the values of arenaflex, ensuring they are reflected in your daily work

Essential Qualifications and Experience

To succeed in this role, you'll need:

• Fluent English: You have a high and fluent English (C2 level), both written and spoken
• Customer-First Mindset: You love helping people and solving problems, whether it's over the phone or by email
• Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly
• Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service
• Eligibility: Be eligible to work in Spain

What we offer

As a valued member of our team, you'll enjoy:

• Starting date: 10th of February, 2025
• Contract: Temporary (6 months)
• Salary: 9.743€ gross per year
• Working hours: Part Time (20 hours per week) - rotating schedule Monday - Sunday between 10 pm and 2 am, 5 days/week (rotative weekends, two weekends off per month guaranteed)
• Fully Paid Training that optimally prepares you for your job - 1 week from Monday to Friday between 9 am and 6 pm (office-based)
• 24 holiday days per year on a full-time basis
• Work Model: Hybrid working model
• Location: Barcelona, Spain

Additional Benefits

As a member of our team, you'll also enjoy:

• Employee Assistance Program - Free, confidential, and impartial guidance and support
• Option to sign-up for Discounted Private Health Insurance
• Referral Program: Refer a Friend and get a Referral bonus
• Access to specialised LinkedIn training courses
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
• Best-in-class people engagement activities and programs
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment

About our culture

At arenaflex, we believe in fostering a culture of care, curiosity, and achieving together. We're committed to creating an open workplace that celebrates diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We're dedicated to providing equal opportunities and ensuring everyone feels included from the very start of their journey within arenaflex.

Join our team and make a difference

If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the transportation industry, we encourage you to apply for this exciting opportunity. As a Customer Support Agent at arenaflex, you'll have the chance to learn, grow, and contribute to our mission to create a more sustainable and efficient future for transportation worldwide.

Apply now and take the first step towards an exciting career at arenaflex!

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