Experienced Customer Service Representative – Part-Time Remote Opportunity at arenaflex

About arenaflex

arenaflex is a leading healthcare organization dedicated to providing exceptional patient care and services. With a strong commitment to innovation and customer satisfaction, we strive to make a positive impact on the lives of our patients and communities. As a part of our team, you will have the opportunity to work in a dynamic and supportive environment that values your growth and development.

Job Summary

arenaflex is seeking an experienced Customer Service Representative to join our remote team on a part-time basis. As a Customer Service Representative, you will be responsible for providing exceptional customer service to patients and healthcare professionals, while working in a fast-paced and dynamic environment. If you have a passion for delivering outstanding customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.

Key Responsibilities

• Utilize arenaflex's solution information section methodology and rules to process new patient enrollment by entering information into the proper system.
• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate to obtain missing medication data, and decipher clinical shortenings (SIG codes).
• Resolve all information section-related exceptions.
• Handle correspondence to patients (inbound calls, chats, messages) and make outbound decisions to prescribers and patients as necessary.
• Resolve Outsider Oddballs by assessing, gathering data, making revisions, and resubmitting for processing as per individual arrangement requirements.
• Make phone calls to support plans and others to obtain data, gain abrogate endorsement, or otherwise resolve the Outsider Oddballs.
• Provide support to Pharmacists, both those in the office and those at other locations.
• Identify and escalate issues to senior-level staff as necessary.

Essential Capabilities

To be successful in this role, you will need to possess the following essential capabilities:

• Fundamental level computer skills, including starting and closing a computer, using a mouse to point and click, starting and closing programs, switching between programs, saving files, printing reports, or accessing data online.
• Essential web search skills, including opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing forms online.
• Moderate level keyboarding skills, including typing at least 25 WPM, typing by memory, and organizing reports.
• Effective written and verbal communication skills.

Preferred Capabilities

While not required, the following preferred capabilities would be beneficial in this role:

• At least one year of pharmacy professional experience in a retail or call center environment.
• No less than one and a half years of experience as a pharmacy professional with a license/enrollment by state as granted by the state Board of Pharmacy or widely recognized certification agency.
• Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction.
• Moderate to advanced level keyboarding skills, including typing at least 35 WPM, typing by memory, and designing reports.
• Familiarity with Spanish and English.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have the opportunity to work with a talented team of professionals, develop your skills and knowledge, and advance your career. We offer a range of training programs, mentorship opportunities, and career development resources to support your success.

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment that values diversity, inclusion, and employee well-being. As a remote employee, you will have the flexibility to work from home and enjoy a better work-life balance. Our company culture is built on a foundation of respect, empathy, and open communication, and we strive to create a positive and inclusive work environment for all employees.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary of $24/hour, as well as a range of benefits and perks. As a remote employee, you will have access to a comprehensive benefits package, including health insurance, retirement savings, and paid time off. We also offer a range of perks, including flexible work arrangements, professional development opportunities, and a fun and supportive work environment.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.

We are an equal opportunities employer and welcome applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide a positive and supportive work environment for all.

Thank you for considering this opportunity to join the arenaflex team. We look forward to reviewing your application.