Experienced Data Entry Assistant / Typing Specialist – Remote Work Opportunity at arenaflex

Job Summary:

Join arenaflex, a dynamic and innovative organization, as an Experienced Data Entry Assistant / Typing Specialist in a full-time remote work arrangement. This exciting opportunity is perfect for individuals who thrive in fast-paced environments, possess exceptional typing skills, and are eager to contribute to the success of our team. As a Data Entry Assistant / Typing Specialist, you will play a vital role in supporting our Case Processing, Mail Room, and Communications teams by accurately logging petitions, researching cases, preparing and entering associated data, and providing exceptional customer service.

About arenaflex:

arenaflex is a leading organization that values innovation, collaboration, and employee growth. We are committed to providing a supportive and inclusive work environment that fosters creativity, diversity, and excellence. Our team is passionate about delivering exceptional results and making a positive impact in the lives of our customers and stakeholders.

Responsibilities:

### Case Processing Support

• Log in petitions and create and label case folders accurately and efficiently
• Conduct thorough research on cases to ensure accurate data entry and processing
• Prepare and enter associated data in systems, maintaining the integrity of files within process units and file storage
• Scan documents and associate them to electronic case files, ensuring seamless data management
• Organize case files in document order, ensuring easy access and retrieval
• Identify, report, and obtain missing documents for cases, ensuring timely resolution
• Collaborate with team members to resolve case-related issues and improve processes

### Mail Room Support

• Receive, sort, open, organize, date stamp, and deliver incoming mail and cases accurately and efficiently
• Operate letter insertion and postage equipment, ensuring timely and secure mail processing
• Identify and sort mail, petitions, and files, prioritizing urgent and sensitive documents
• Deliver routing sheets/file requests to the appropriate units, ensuring seamless communication
• Request and receive files from other units and deliver them to the appropriate units, maintaining confidentiality and security
• Log and deliver messages, logging petitions, and maintaining accurate records

### Communications Support

• Log and deliver messages, logging petitions, and maintaining accurate records
• Input call questions and/or email responses into tracking systems, documenting every call/email
• Escalate calls to supervisors as required by procedures, ensuring timely resolution
• Resolve caller questions promptly and efficiently, providing clear and accurate answers
• Communicate answers clearly and correctly from scripted call response plans, ensuring consistency and quality
• Reference answers from a computer while rapidly typing notes into a system, maintaining accurate records

### Intermediate Computer Skills

• Possess good interpersonal and professional communication skills, ensuring effective collaboration and customer service
• Demonstrate good attention to detail while working in a fast-paced environment, ensuring accuracy and quality
• Capable of working in a multi-task environment with rapidly changing priorities, adapting to new challenges and deadlines
• Possess a very good command of the English Language; Spanish is a plus, ensuring effective communication with diverse stakeholders
• Demonstrate a professional work ethic, maintaining a positive and respectful attitude in all interactions

### Qualifications #### Minimum Qualifications:

• One (1) to two (2) years of relevant administrative experience, preferably in an office/clerical environment
• Ability to pass a typing test of at least 35-40 WPM with no errors, ensuring accurate and efficient data entry
• Experience in an office/clerical environment is desired, with intermediate computer skills utilizing multiple monitors and active sessions
• Basic use of MS Office, including Excel, Word, and Email, ensuring effective communication and data management
• Good interpersonal and professional communication skills, ensuring effective collaboration and customer service
• Good attention to detail while working in a fast-paced environment, ensuring accuracy and quality
• Capable of working in a multi-task environment with rapidly changing priorities, adapting to new challenges and deadlines
• Very good command of the English Language; Spanish is a plus, ensuring effective communication with diverse stakeholders
• Demonstrate a professional work ethic, maintaining a positive and respectful attitude in all interactions

#### Preferred Qualifications:

• Experience in a similar role, with a proven track record of accuracy, efficiency, and customer satisfaction
• Advanced computer skills, including proficiency in MS Office, Google Suite, or other productivity software
• Experience working in a remote or virtual environment, with a strong understanding of remote work best practices
• Certification in data entry, customer service, or a related field, demonstrating expertise and commitment to excellence

### What We Offer:

• A competitive salary and benefits package, including health insurance, retirement plans, and paid time off
• Opportunities for career growth and professional development, with training and mentorship programs to support your success
• A dynamic and inclusive work environment, with a diverse team of professionals who share your passion for excellence
• Flexible work arrangements, including remote work options and flexible hours, to support your work-life balance
• A comprehensive onboarding program, including training and support to ensure your success in your new role

### How to Apply: If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to reviewing your application and discussing this opportunity further.

Note:

arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job