Experienced Customer Service Advocate – Remote Opportunity at arenaflex
Job Title:
Experienced Customer Service Advocate – Remote Opportunity at arenaflex
Job Type:
Contract to Hire
Desired Start Date:
February 3, 2025
Location:
Remote, Illinois (8:00 AM - 5:00 PM CST / 9:00 AM - 6:00 PM EST)
Hourly Rate:
$19/hour
About arenaflex:
arenaflex is a leading provider of innovative solutions in the healthcare industry, dedicated to delivering exceptional customer experiences to our members and providers. As a Customer Service Advocate at arenaflex, you will be the first point of contact for our members and providers, resolving inquiries, issues, or concerns in a timely, accurate, and personalized manner. If you are passionate about delivering outstanding customer service and have a strong background in call center operations, we encourage you to apply for this exciting opportunity.
Job Summary:
We are seeking an experienced Customer Service Advocate to join our remote team at arenaflex. As a Customer Service Advocate, you will be responsible for providing exceptional customer service to our members and providers through various communication channels, including phone, live chat, and email. You will be the front-line resolution advocate, resolving basic problems and escalating complex issues to other departments as needed. If you have a strong background in customer service, problem-solving, and critical thinking, and are able to work independently in a fast-paced contact center environment, we encourage you to apply for this exciting opportunity.
Responsibilities:
As a Customer Service Advocate at arenaflex, your key responsibilities will include:
Receiving and Responding to Inquiries:
Receive and respond to routine member and/or provider inquiries, requests, and/or concerns in an accurate and timely manner.
Mitigating and Preventing Escalations:
Mitigate and prevent complaints from being escalated to resolve in initial contact.
Serving as Front-Line Resolution Advocate:
Serve as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns.
Resolving Basic Problems:
Resolve basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution.
Maintaining Performance and Quality Standards:
Maintain performance and quality standards based on established contact center metrics.
Providing Customer Service:
Provide customer service in a high-paced contact center environment over the phone, via live chats, and emails.
Documenting Member or Provider Information:
Document all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications.
Staying Up-to-Date on Quality Standards:
Remain up-to-date and adhere to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance.
Performs Other Duties as Assigned:
* Complies with all policies and standards.
Education Requirement:
* High School Diploma or GED.
Experience Required:
* Call Center/Customer Service experience.
- Problem-solving and critical thinking skills.
- Ability to multi-task working independently from home free of distractions.
- Ability to work with 4 or more systems simultaneously.
- Interpersonal skills.
Experience Preferred:
* 2-year call center experience.
- 2 years claims experience.
- Medicaid Knowledge.
- Previous experience with Microsoft computer applications.
- Previous experience working remotely using multiple applications and screens.
What We Offer:
* Competitive hourly rate of $19/hour.
- Opportunity to work for a leading provider of innovative solutions in the healthcare industry.
- Remote work environment with flexible hours.
- Comprehensive training program to ensure your success.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.
How to Apply:
If you are a motivated and customer-focused individual with a strong background in call center operations, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees. Apply for this job