Experienced Customer Service Representative – Overnight (WFH Illinois) – Mount Prospect, IL

Join arenaflex, a leading healthcare company, in building an Inbound Pharmacy Service team to support specialty patients in need of life-sustaining medications. As a Customer Service Representative, you will play a vital role in ensuring timely delivery of medications to patients, providing exceptional customer service, and making a meaningful impact on their health journey.

About arenaflex

arenaflex is a healthcare company that is passionate about delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we strive to promote and sustain a culture of diversity, inclusion, and belonging every day. With a high-energy culture and a commitment to innovation, we are dedicated to making healthcare more personal, convenient, and affordable.

Job Summary

We are seeking experienced Customer Service Representatives to work in our inbound call center in overnight shifts, providing exceptional customer service to patients and resolving their questions on the first call. As a Customer Service Representative, you will be the face of arenaflex, and your skills and knowledge will make a significant difference in the lives of our patients.

Key Responsibilities

* Provide exceptional customer service to patients, responding to their inquiries and resolving their questions on the first call

• Handle prescription refills, order status, and insurance coverage with accuracy and efficiency
• Work in a fast-paced, metric environment, meeting or exceeding performance targets
• Collaborate with other team members to ensure seamless communication and resolution of patient issues
• Participate in ongoing training and development to enhance skills and knowledge
• Adhere to arenaflex's Heart At Work Behaviors, promoting a culture of diversity, inclusion, and belonging

Essential Qualifications

* 1+ year of customer service experience, preferably in a fast-paced, metric environment

• 6+ months of high call center experience, working with Windows, Microsoft, or another application
• Strong computer skills, including proficiency in Microsoft Office and other software applications
• Excellent communication and interpersonal skills, with the ability to work effectively with patients and team members
• Ability to work in a dynamic, ever-changing environment, prioritizing tasks and managing multiple responsibilities
• High school diploma, GED, or equivalent experience

Preferred Qualifications

* 6+ months of experience handling and resolving a high volume of complex customer needs over the phone

• Healthcare work experience and familiarity with benefits, insurance, and prescriptions
• Experience working in a pharmacy or healthcare setting, with knowledge of medication management and patient care

Training Schedule

* Monday through Friday, 9:00 am EST to 5:00 pm EST (training schedule)

• Schedule availability: Monday through Sunday, 9:00 pm EST to 9:00 am (an 8-hour shift will be assigned to you 5 days a week within this time frame)

Pay Range

* The typical pay range for this role is $17.02 to $27.16 per hour, depending on experience and qualifications

• Please note that this range represents the pay range for all positions in the job grade within which this position falls, and the actual salary offer will take into account a wide range of factors, including location

COVID-19 Vaccination Requirement

* CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated

• You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment

Career Growth Opportunities

* arenaflex offers incredible advancement opportunities, allowing you to grow within the pharmacy or move to another role within the company

• With a commitment to ongoing training and development, you will have the opportunity to enhance your skills and knowledge, advancing your career and achieving your goals

Work Environment and Company Culture

* arenaflex is a dynamic, fast-paced environment that values innovation, teamwork, and customer service

• Our high-energy culture is passionate about delivering exceptional customer service and making a meaningful impact on the lives of our patients
• We strive to promote and sustain a culture of diversity, inclusion, and belonging every day, valuing the unique perspectives and experiences of our colleagues

Compensation, Perks, and Benefits

* Competitive pay range, with opportunities for advancement and career growth

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan, with company match
• Paid time off, including vacation and sick leave
• Opportunities for professional development and continuing education

How to Apply

If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of patients, we encourage you to apply for this exciting opportunity. Join arenaflex in building an Inbound Pharmacy Service team that is dedicated to delivering exceptional customer service and making a meaningful impact on the health journey of our patients. Apply now and take the first step towards a rewarding career with arenaflex! Apply Job! Apply for this job